About Collaborative Haus Marketing
cHaus is a full-service digital marketing agency located in downtown Midland, Ontario. We’ve spent the last 18 years building something truly special, an incredibly loyal and collaborative team that consistently delivers real results for clients across Canada and beyond. While our home base is almost two hours north of Toronto, we’ve quietly become the go-to team for businesses of all sizes looking for a fresh, strategic, and creative approach to marketing.
We support a wide range of clients, from local gems to global organizations, across industries including tourism, manufacturing, tech, non-profits, professional services, commerce and retail. What sets us apart? We bring together deep strategy with inspired content, strong creative direction, and a practical understanding of what actually works. We believe in creativity without ego, collaboration without drama, and results without fluff. Our team is small, smart, and tight-knit, and we’re proud of the culture we’ve built here.
About The Role
We’re looking for an experienced Senior Account Manager to lead a portfolio of client accounts from initial discovery through project delivery and completion. This role is well suited to someone who understands both client service and the practical realities of managing marketing projects, including developing scopes, preparing proposals, coordinating internal resources and keeping work on schedule and within budget.
As the primary point of contact for assigned clients, you’ll build strong, trusted relationships while ensuring their needs, expectations and objectives are clearly understood by the internal team. You’ll lead client meetings, identify opportunities for additional support and confidently present recommendations and proposed work.
You’ll also oversee the day-to-day coordination of projects, working closely with designers, developers, strategists, writers and other specialists. This is not a people management position, but it is a senior role that requires leadership, sound judgement and the ability to provide guidance to colleagues based on your experience.
What You’ll Be Doing in This Role:
- Managing a portfolio of client accounts and serving as the primary point of contact
- Building trusted client relationships and developing a strong understanding of each client’s organization, objectives and priorities
- Leading discovery meetings and translating client needs into clear, actionable project scopes
- Preparing proposals, estimates, timelines and pricing recommendations
- Presenting recommendations and proposed work to existing clients
- Identifying opportunities to expand cHaus services within assigned accounts
- Creating, assigning and maintaining project tasks, schedules and deadlines in Asana
- Coordinating designers, developers, strategists, writers and other specialists throughout project delivery
- Leading client meetings, providing clear updates and managing expectations
- Monitoring project scope, timelines and budgets, and addressing potential issues before they affect delivery
- Identifying risks, resolving challenges and keeping projects moving forward
- Reviewing deliverables for accuracy, quality and alignment with client expectations before presentation
- Managing client feedback and coordinating revisions with the internal team
- Coordinating project closeout and confirming that all deliverables have been completed
- Reconciling completed work for invoicing and ensuring deposits, additional requests and change orders are accurately captured
- Entering supplier and vendor invoices and supporting project financial tracking
- Tracking time and maintaining accurate project records
- Collaborating with other Account Managers on large, complex or specialized projects
This Role Requires Someone Who Is:
- Client-focused. You know how to build trust, listen carefully and make clients feel confident that their work is in capable hands.
- Experienced. You understand how marketing and communications projects move from discovery through delivery, and you can anticipate what clients and internal teams will need along the way.
- Highly organized. You can manage multiple accounts, projects, timelines and priorities without losing sight of the details.
- A strong communicator. You communicate clearly and professionally in meetings, presentations, emails, proposals and day-to-day conversations.
- Confident and solutions-oriented. You can make informed recommendations, address challenges and keep projects moving when circumstances change.
- Financially attentive. You understand the importance of accurate estimates, scope management, time tracking, change requests and project reconciliation.
- Collaborative. You work well with people across different disciplines and understand how to bring the right resources together for each project.
- Detail-oriented. You carefully review scopes, timelines, budgets and deliverables before they reach the client.
- Adaptable. You can shift between clients, industries and project types while maintaining a consistently high standard of service.
- Comfortable providing leadership. While this is not a people management position, you are willing to share your experience, provide guidance and support your colleagues when needed.
Required Skills:
- Five or more years of experience in account management, project management, marketing, communications or an agency environment
- Demonstrated experience managing multiple client accounts and projects simultaneously
- Strong client communication, relationship-building and presentation skills
- Experience leading discovery meetings and translating client needs into project requirements
- Experience preparing proposals, scopes of work, estimates, timelines and budgets
- Strong project coordination and organizational skills
- Ability to monitor project scope, schedules and budgets throughout delivery
- Experience coordinating multidisciplinary creative and technical teams
- Strong attention to detail and the ability to review work for accuracy and completeness
- Experience with project management software, with Asana experience preferred
- Strong computer skills and proficiency with standard business and collaboration platforms
- Ability to prioritize competing responsibilities and respond professionally in a fast-paced environment
- Post-secondary education in marketing, communications, business, project management or a related field is considered an asset
- Previous agency experience is strongly preferred
This is not an entry-level or learn-as-you-go position. We’re looking for someone who already knows how to create engaging content, work across different brands, and move quickly and professionally. We’re ready to hit the ground running and we need someone who is too.
If this sounds like you, and you’re excited to join a small, highly creative team doing great work with good people, then we can’t wait to meet you.
Apply today for this exciting Senior Account Manager position in Midland, ON at Email [email protected]
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Work Location: In person
