10 meilleures offres (bilingual customer service representative, barrie, on) (à pourvoir)

Bilingual Dealer Parts & Customer Support Representative
SUZUKI CANADA INC —Barrie, ON
- À partir de 60 000 $ par an
- Temps plein
- Bilingue
- Anglais
- Sens de l'organisation
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
il y a 8 jours
Bilingual Customer Service Representative
Turf Care Products Cana —Newmarket, ON
- Temps plein
- Bilingue
- Microsoft Excel
- Vente
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
13 h
Bilingual Customer Service Centre Representative
TC Transcontinental —Aurora, ON
- De 43 000 $ à 54 000 $ par an
- Heures supplémentaires
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Bilingual Customer Service Representative
Turf Care Products Cana —Newmarket, ON
- Temps plein
- Bilingue
- Microsoft Excel
- Vente
- Programmes de Bien-être
- Assurance Dentaire
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Customer Service Representative
Resolve Sleep Health —Collingwood, ON
- 22 $ de l’heure
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
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Customer Service Representative
ESSO GAS BAR —Elmvale, ON
- De 17,60 $ à 25,00 $ de l’heure
- Temps plein
- Bilingue
- Espagnol
- Vente
Postuler rapidement
il y a 9 jours
MIDNIGHT Gas Station CSR
Canadian Tire Gas Bar Bayfield —Barrie, ON
- À partir de 17,60 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Vente
- Service à la clientèle
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Guest Services Agent/Night Auditor
Choice Hotel CN542- The Champlain Waterfront —Orillia, ON
- De 17,60 $ à 18,60 $ de l’heure
- Temps partiel
- Bilingue
- Hospitalité
- Service à la clientèle
- Congés payés
Postuler rapidement
il y a 12 jours
Member Services Associate - Corporate Office
ClubLink —King City, ON
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
Postuler rapidement
il y a 10 jours
Hybrid Bilingual Call Center Agent (French/English Required)
Bill Gosling Outsourcing —Barrie, ON
- 21 $ de l’heure
- Temps plein
- Bilingue
- Anglais
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Bilingual Dealer Parts & Customer Support Representative

SUZUKI CANADA INC
Barrie, ON

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Détails du poste

Permanent | Temps plein
Il y a 8 jours

Avantages

Réductions Tarifaires
Assurance Maladie Complémentaire
Assurance Invalidité
Assurance Dentaire
Bourses d'Études
Congés payés
Régime de retraite
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Bilingue
Français
Anglais
Sens de l'organisation
Dactylographie
Affaires
Compétences en communication
Négociation

Description complète du poste

OVERVIEW
 Provide French/English support for all the Dealer Parts and accessory requirements
 Provide French/English support to Suzuki customers

NATURE AND SCOPE
The applicant should have a good working knowledge of application of accessories by product type (Motorcycles/ATV/Outboard Engines) and must understand the interaction and relationship of parts for each product type.
This position involves daily interaction with both our dealer network and our Suzuki customers. as well as internal and external (field) staff in both French and English.

SPECIFIC ACCOUNTABILITIES (not listed in order of priority)
 Provide responses to telephone and written (email) customer and dealer inquiries.
 Maintain current, complete and accurate records of contacts
 Develop and execute an appropriate action plan to address the dealer/customer concern
 Consult with the appropriate manager in matters involving decisions outside written policy and provide recommendations with the objective of moving towards a fair and logical disposition of the case.
 Complete and distribute periodic Customer/Dealer Relations Reports as required. Invoice Billing on all direct shipments from Vendor ando perform billing to dealers on all direct shipments (bulk oil, tires and batteries etc.)

 Receipt booking of direct shipped products.

Liaison with vendors on all orders processing and expedition issues
 Interact with vendors (i.e. Order confirmation, obtain order status and delivery date updates, order expedition, co-ordinate new product development, create/revise product installation instructions including translations, etc.).
 Update ETA information in system

Part Master Maintenance
 To notify Parts and Accessories department of required parts master updates and corrections as necessary.

Customer Liaison
 Backup Customer Service function when necessary.
 Screen all incoming calls and answer, follow-up and resolve fairly all dealer queries, concerns and/or complaints (provide product ETA/information/location, tracing, warranty issues, etc.).
Reports
 To provide weekly B/O analysis report to managers.
 To provide slow moving inventory to management and develop action plan where necessary.
 To update SDS on Suzuki e-center when required.

Other Duties as Assigned.
EXPERIENCE, COMPETENCIES AND SKILL
Formal Education:
 Minimum – university or college graduate in Business.
Experience:
 Minimum 3 years’ parts department experience preferably with a recreational product distributor or tier 1 supplier.
 Recreational Industry experience or knowledge an asset.
Competencies:
 Fluent in both English and French, both oral and written communications.
 Excellent written and oral communication skills.
 Professional courteous telephone manner.
 Superior interpersonal skills. Ability to look and think “out of the box”; look for non-conventional/creative ways to help customers through use of empowerment.
 Excellent follow-up and accountability.
 Professional and able to interact with Associates on all levels (team members, leadership, customers, and all other departments within the Suzuki organization).
 Ability to work in a fast-paced, constantly changing environment.
 Ability to adapt to continuous change.
 Effective problem solving skills.
 Proven conflict resolution, negotiation and objection handling skills, dependable, punctual, and reliable.
Basic Skills:
 Strong Windows/PC and typing skills.
 Ability to multi-task.
 Strong organizational skills.
 Demonstrated problem solving skills

Job Types: Permanent, Full-time

Pay: From $60,000.00 per year

Benefits:

Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Tuition reimbursement
Vision care

Language:

French (required)

Work Location: In person

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