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Program Coordinator I
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Program Coordinator I

Western University
London, ON

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Détails du poste

Il y a 19 heures

Compétences

Service à la clientèle
Salesforce
Microsoft Office
Bases de données
Expérience administrative
Esprit d'analyse
Mathématiques
Baccalauréat
PeopleSoft
Compétences en communication

Description complète du poste

Classification & Regular Hours

Hours per Week: 35

Level: O

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The HBA Program (the “Program”) is one of the central business units within the Ivey Business School. The Program makes a significant financial contribution to the School’s operating budget.

Responsibilities

The Program Coordinator (AEO Admissions Coordinator) will oversee for the activities related to selecting outstanding students for admission. The Program Coordinator (AEO Admissions Coordinator) is responsible for the evaluation and admission of students to AEO conditional pre-acceptance directly from secondary school. The Program Coordinator (AEO Admissions) is the primary point of contact for inquiries from potential and current Ivey AEO students and related stakeholders (e.g. parents, secondary school contacts). The Program Coordinator (AEO Admissions Coordinator) will work with the recruiting team to coordinate activities for Ivey AEO students at Western designed to maintain student interest in joining the Program in third year. The Program Coordinator (AEO Admissions Coordinator) reports directly to the Associate Director of HBA Recruitment and works within a team that integrates all recruiting and admissions activities for the Program.

Qualifications

Education:

3 year University Bachelor’s Degree

Experience:

4 years of experience providing administrative support and customer service; preferably in an academic environment

Knowledge, Skills & Abilities:

Proven track record in providing superior customer service in a professional, fast-paced and client centric environment
Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
Demonstrated ability take initiative, to work independently and follow through on work assignments
Ability to apply active listening to hear and understand the complete message being communicated
Competency to maintain confidentiality and treat sensitive information with discretion
Ability to establish rapport with people from diverse backgrounds
Demonstrated ability to understand and resolve external and internal partner issues
Ability to maintain a positive, outgoing attitude with genuine customer service orientation
Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
Ability to understand, interpret, and effectively communicate University guidelines, policies and practices to key stakeholders
Ability to multi-task and maintain an organized and effective personal work environment
Adapts readily and effectively to changing priorities and demands
Personable and courteous in working relationships with colleagues, faculty members, students and the public
Ability to make appropriate decisions and resolve issues by identifying the critical elements of a problem situation and considering each aspect
Ability to interact professionally with students, staff, faculty, and other members of the University community
Strong mathematical and analytical skills to complete accurate calculations
Ability to work independently and effectively as a member of the team to achieve department goals
Intermediate proficiency required in Microsoft Office in order to prepare emails, announcements, and to input data into spreadsheets and databases, previous experience using Salesforce and Campaign Monitor would be an asset
Familiarity with software applications used by Western preferred - e.g. OWL, PeopleSoft, Mustang Market
Strong aptitude to learn new technology including web-based technology
Familiarity with Western policies and guidelines preferred
Strong knowledge of Ivey Business School programs and services preferred

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Background Checks

Please note, successful applicants will be required to produce a current, clean driving abstract prior to commencing employment.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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Program Coordinator I

Local Coordinator: Homestay Recruitment and Program Support

Indigenous Community Capacity Development Coordinator

Legal Talent Coordinator

Coordinator, Camps & Academies

Coordinator, Volunteer Services

Client Care Coordinator

Recreation Programmer

Recreation Leader