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Event Guards / Supervisor (On-Call)
LTS Protective Services —Concord, ON
Candidates must provide valid certificates or complete training prior to placement: We are seeking a reliable and organized Event Supervisor to oversee event…
De 17,60 $ à 18,40 $ de l’heure
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Responsibilities
Mobile Operations & Patrol Management

Oversee daily mobile patrol operations to ensure client sites are secure and patrols are completed efficiently.
Conduct regular vehicle and foot patrols of client properties to maintain safety and security.
Respond promptly to alarms, incidents, emergencies, and client requests.
Support dispatch by covering shifts and responding to alarm calls when required.
Ensure all mobile officers follow company policies, site procedures, and regulatory requirements.
Assist with developing and implementing security procedures and operational improvements.

Team Leadership & Staff Development

Lead, mentor, and support a team of Mobile Security Officers.
Provide coaching, training, performance feedback, and ongoing support to promote professional growth.
Conduct employee performance reviews and implement corrective action when necessary.
Foster a positive team environment that encourages accountability, collaboration, and high performance.
Participate in staff training, onboarding, and continuous professional development.

Client Relations & Service Excellence

Build and maintain strong relationships with clients through regular communication and site visits.
Address client concerns promptly and ensure security services meet or exceed expectations.
Work closely with Operations Management to resolve service issues and improve client satisfaction.
Maintain a professional company image while representing the organization.

Fleet, Equipment & Scheduling

Conduct regular inspections of company vehicles and security equipment.
Ensure patrol vehicles are clean, well-maintained, and operating safely.
Maintain accurate fleet records and report maintenance issues promptly.
Assist with mobile team scheduling and ensure adequate shift coverage.
Monitor and maintain patrol tracking systems, reporting platforms, and other operational technology.

Reporting, Compliance & Quality Assurance

Complete and review daily activity logs, patrol reports, incident reports, and audit documentation.
Monitor compliance with company policies, client requirements, and industry regulations.
Conduct site inspections to identify security risks and recommend corrective actions.
Support continuous improvement initiatives to enhance operational efficiency and service quality.

Required Qualifications

Minimum 2 years of security experience, including at least 1 year in a supervisory or leadership role.
Valid BCSecurity Guard Licence.
Valid BC G Class Driver's License with a clean driving abstract.
Strong leadership, coaching, and team management skills.
Excellent verbal and written communication skills.
Strong report writing and computer proficiency.
Ability to remain calm and make sound decisions under pressure.
High level of professionalism, integrity, and accountability.
Flexible availability, including evenings, nights, weekends, and holidays.

Preferred Qualifications

Previous experience in mobile patrol operations or security supervision.
Valid First Aid & CPR Certification.
Experience using scheduling software, reporting platforms, and mobile patrol systems.
Knowledge of CCTV, access control, and alarm response procedures.

Physical & Working Conditions

Ability to drive, stand, walk, and conduct site inspections for extended periods.
Comfortable working both indoors and outdoors in varying weather conditions.
Ability to respond quickly to emergency situations across multiple client sites.
Ability to lift light equipment and perform the physical demands associated with mobile patrol operations.
Rotating shifts, including days, afternoons, nights, weekends, and statutory holidays, may be required.

Performance Expectations

Ensure patrols, alarm responses, and client requests are completed accurately and on time.
Maintain high standards of team performance, professionalism, and client service.
Produce accurate, thorough, and timely reports and documentation.
Demonstrate strong leadership, sound decision-making, and effective problem-solving.
Maintain fleet, equipment, and operational compliance while supporting continuous improvement initiatives.

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