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We run an AI-powered SMS bot and an AI-graded call training system for a private school

network. Both systems have extensive test suites (400+ test files) and a RAG-based knowledge

base that drives bot behavior

We need someone to own the full quality cycle:

This is NOT a software engineering role. The infrastructure is built. You're operating it — editing

JSON, writing Markdown, running CLI scripts, reading test reports.

What You'll Work With

Requirements

Native-level English fluency (non-negotiable). You'll be writing realistic SMS conversations

between parents and our school. The language has to sound like a real person texting, not a

corporate chatbot. You'll also be writing precise pass/fail evaluation criteria.

Comfortable editing JSON and Markdown in an IDE
Can run commands in a terminal without hand-holding
Extreme attention to detail
Ability to learn a complex domain quickly (education, state government programs, etc)

Nice-to-Haves

Hours & Ramp-Up

30 hrs/week to start, ramping up as needed. US time zones required.
The first 1-2 weeks will be focused on learning our domain — how our school works, how the

state voucher program works, compliance rules, etc. We have extensive internal documentation.