SUMMARY: To assist The Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. DUTIES & RESPONSIBILITIES: Operations Role models best practice customer
service at Lynnwood drugs .Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk Participates in hiring/onboarding of new cashiers Ensures all Cash staff have completed cash training and customer service training through IDA.Identifies and trains Supervisors from existing cashiers where possible Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required Update Process Board with tasks from store walk Ensures tasks get accomplished in a timely fashion Ensures that backroom inventory management initiative (BIMI) is to standard at all times Generates daily low stock report and provides to merchandisers/section captains Communicates expected deliveries with receiver to develop an action plan for receiving Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques Customer Service Proactively engages customers with increased focus during peak traffic times FSM to ensure all product-related processes are implemented effectively Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift Coaches and trains all new merchandising hires on Store Standards Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge) Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines Demonstrates product knowledge and familiarity with location of products throughout the store Empowers employees to ensure customer satisfaction Marketing and Merchandising Oversees implementation of store marketing programs Spotlights new or exclusive products at daily huddles Ensures staff know about upcoming events to share with customers Recognizes CSI performers Oversees PC Optimum program including communication of performance and review and follows up of individual operator ID performance for sign-ups and email captures FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives Creates and maintains proper displays to reflect seasonal and promotional programs Ensures value events are set-up and taken down according to schedule Works with FSM to ensure signage in the store reflects current programs, policies, and procedures Responsible for replenishment orders in absence of FSM Human Resources Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM) Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM Complies with employment legislation Ensures employees comply with all policies and procedures Finance Assists in achieving projected sales growth targets Assists in effective expense management General Complies with all health and safety regulations Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the department Ensures Store Standards are followed Maintains confidentiality in all matters pertaining to lynnwood drugs franchised business and its operation Perform other duties as assigned Management/Supervision/Leadership Provides support to all non Rx parties within the local store Provides direction under the guidance of FSM QUALIFICATIONS Planning, Judgement and Decision Making Independent thinking and decision making –Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees Planning and preparation for Inventory management Monitor service levels on SKUs to control inventory Identify overstock and develop a clearance strategy Identify and recognize superior performance of employees FSM to create in-store training program for employees FSM to achieve financial goals for the business Use judgment and decision making skills to control expenses Experience Has demonstrated ability to drive the business and lead by example Supports all Corporate programs within the business Ability to prioritize activities quickly in response to changing initiatives Must work effectively with all Employees and management teams Superior interpersonal and coaching skills Supervisory experience Retail/grocery experience Superior interpersonal skills Efficient time management ability Financial analysis ability Strong verbal and written communication skills Effective organization and planning skills Computer literacy Commitment to providing exceptional customer service WORKING CONDITIONS Ability to work flexible shifts which may include nights and weekends PHYSICAL REQUIREMENTS Ability to lift up to 50 pounds Ability to climb ladder
Hours are 9-7 weekdays and Saturday 10-4
Job Type: Full-time
Lottery is a must
Work Remotely
Job Type: Full-time
Pay: $15.00-$20.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Retail Management: 1 year (preferred)
Work Location: In person
