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Customer Service Representative - Full Time - Prince Albert

Enterprise Mobility
Prince Albert, SK

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Détails du poste

Temps plein

Avantages

Régimes de participation aux bénéfices
Assurance Dentaire
Congés payés
Assurance Vision
Assurance Vie

Compétences

Permis de conduire de classe 5
Vente
Service à la clientèle
Expérience administrative
Diplôme d'études secondaires
Conduite de véhicule
Service aux visiteurs

Description complète du poste

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Representative. The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location: 365 36th St W, Prince Albert, SK, S6V 7L4

This is a Full-Time position that pays $18.50 / hour

We offer:

Paid time off
Consistent full time 40 hour per week schedule
Employee discount
Retirement Savings Plan with company match and profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Schedule: Monday - Friday: 8:00am - 5:00pm

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age.
High school diploma or above required; some college preferred
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid Saskatchewan Class 5 Novice 2 or Class 5 Full driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work the following schedule: Monday - Friday: 8:00am - 5:00pm

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