Studio Manager — STRONG Pilates New Westminster
Hours: Full-time (early mornings, evenings & weekends) Perks: Free STRONG membership + STRONG Academy certification fully funded
About STRONG Pilates
The world's fastest growing boutique fitness brand. 100+ studios. 14 countries.
Pilates Inspired. Cardio Infused. STRONG is more than Pilates — it's a full-body workout that fuses Pilates, cardio and strength into one 45-minute session: Row. Ride. Reform. Powered by exclusive Rowformer and Bikeformer technology.
The Role
Opening November 2026, STRONG New Westminster is introducing the world's only cardio-integrated reformer format to New Westminster. Be part of an exciting new studio from day one and help redefine the future of boutique fitness.
This is a role in two phases. Before we open, you are a builder — driving the founding member pre-sale campaign, securing corporate wellness partnerships with local businesses and establishing STRONG as the name in New Westminster fitness before a single class is taught. Once open, you are the operator and instructor — leading a high-performing studio team, owning membership retention, delivering the STRONG experience every day and teaching several classes per week. We'll fund your STRONG Academy certification as part of your onboarding.
We want someone who is energised by all of it.
Key Responsibilities
Pre-Launch
- Lead the founding member pre-sale campaign — generating, nurturing and converting leads
- Build corporate wellness partnerships with businesses and luxury residential buildings in New Westminster
- Establish relationships with local community organisations, concierge teams and neighbourhood partners
- Work closely with the founding directors to shape the studio's community identity before opening
Membership & Sales
- Own membership acquisition — converting walk-ins, enquiries and corporate leads into members
- Drive retention through genuine member relationships and proactive follow-up
- Track membership numbers, class utilisation and revenue against targets
Community & Client Experience
- Welcome every client by name and build the community culture that defines STRONG globally
- Maintain accurate member profiles and ensure every interaction is personal and consistent
Studio & Operations
- Take ownership of every detail of the studio environment — equipment setup, lighting, presentation and atmosphere — so every member's experience matches the STRONG standard
- Manage day-to-day operations — client enquiries, scheduling, staff rostering, social media and newsletters
- Manage studio systems via Hapana — check-ins, memberships, payments and reporting
- Lead, motivate and develop the instructor team
- Recruit, onboard and manage front-of-house staff
- Teaching
- Deliver several STRONG classes per week to a high standard once STRONG Academy certified
What We're Looking For
- Proven experience in a client-facing, sales or fitness leadership role
- Strong commercial instincts — you know how to convert a conversation into a commitment
- Confident building relationships with businesses and organisations — corporate outreach experience is a plus
- Excellent communicator, highly organised, with genuine warmth with people
- A background in fitness or movement — Pilates, reformer, personal training or group fitness
- Level 3 Personal Training qualification or equivalent preferred
- Current First Aid certification
- Self-motivated and comfortable with real accountability
- Flexible availability including early mornings, evenings and weekends
- Provide confident cueing and form correction throughout every session
What We Offer
- STRONG Academy instructor certification fully funded
- Free STRONG membership from day one
- Ongoing mentoring and support from the founding directors
- The chance to open and shape a brand new studio from scratch
Pay: $50,000.00-$60,000.00 per year
Work Location: In person
