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il y a 1 jour
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it (edmonton, ab)

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IT Systems Administrator

Jen-Col Construction Ltd.
Acheson, AB

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Détails du poste

Permanent | Temps plein
Il y a 1 jour

Avantages

Tenue Décontractée
Assurance Maladie Complémentaire
Programmes de Bien-être
Cotisation égale au RÉER
Assurance Invalidité
Gym sur place
Assurance Dentaire
Bourses d'Études
Congés payés
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Microsoft Windows Server
QoS
Crystal Reports
Power BI
Sage
Administration de système
Microsoft Excel
Gestion des stocks
Service à la clientèle
iOS
Systèmes PGI
Chiffrement
Reprise après sinistre
Microsoft SQL Server
Windows
Microsoft Office
SQL
Pare-feu
DHCP
Amélioration continue
ITIL
CompTIA Network+
Support informatique
Réseaux informatiques
DNS
SharePoint
Compétences en communication
Active Directory
CompTIA A+
Intune
Permis de conduire
Gestion du temps
Sécurité des réseaux
Technologie de l'information
VPN

Description complète du poste

The Intermediate IT Systems Administrator provides practical, hands-on IT support to office and field personnel while helping maintain and improve JEN COL’s systems, networks, Microsoft 365 environment, business applications, reporting tools, and technology processes.

Qualifications

In-depth knowledge of Windows 11 operating system
Experience providing frontline IT support to both office and field-based users
Advanced knowledge of the maintenance and administration of network systems
Experience with Windows Server 2019, including DHCP, DNS, and Active Directory
Advanced knowledge of server architecture including Print Servers, Virtual Server Environments, backup services, DaaS, and Group Policy
In-depth knowledge of Office 365 administration, including securities, Exchange, Entra, InTune, Purview, AD Sync, Teams, OneDrive, SharePoint, and Power Platform
Proven capabilities in SQL Server 2012 and up, including maintenance, administration, and backups (experience with Sage and Viewpoint products is an asset)
Ability to work with query-based software and tools including Crystal Reports, PowerBI, and SQL
Proficient with VPN networks, firewalls, encryption, and other aspects of network security technologies
Working knowledge of backup and disaster recovery systems
Experience with installing and configuring network hardware such as firewalls, switches, and routers using VLAN and QoS
Solid understanding of Microsoft Windows, Android, and iOS mobile operating systems
Able to quickly diagnose problems, perform repairs on IT assets, research unfamiliar application issues, and provide support for a wide range of business applications
Understanding of programming concepts, software development cycles, and associated tools and platforms
Experience with inventory management processes
Effective time management skills and the ability to prioritize support requests, system administration duties, and project tasks in a fast-paced environment with minimal supervision on day-to-day tasks
Sound judgment, excellent oral and written communication skills
Proactive in ensuring job knowledge is current
Approachable and able to explain technical concepts and theories to non-technical audiences
Organized, self-motivated, and able to quickly adapt to changing priorities
Demonstrated ability to grasp and translate technical concepts, think independently, investigate unfamiliar issues, and take the initiative required to resolve problems or escalate appropriately

Education/licenses

Diploma or degree in Information Technology, or an acceptable combination of education and relevant experience
Preferred certifications are A+ or Microsoft Administrator Certification path
Network+ is an asset
Valid driver’s license

Experience

Minimum three to five (3–5) years of progressive IT support, systems administration, or business application support experience
Experience working with ERP or business systems is preferred; Viewpoint Vista experience is considered an asset
Experience with continuous improvement methodologies such as ITIL, LEAN, or similar process improvement frameworks is considered an asset

Functional Responsibilities

Act as a primary IT contact for user support, systems administration, business application support, data management issues, and reporting capabilities
Provide first-response support for user-submitted IT requests, including hardware, software, Microsoft 365, printers, mobile devices, connectivity, account access, and business application questions
Assist users by investigating issues, researching solutions, coordinating with vendors when required, and helping employees find the correct information or process
Support common business applications used across the company, including troubleshooting, user guidance, access changes, documentation, and escalation where needed
Create and maintain practical user guides, internal IT documentation, and repeatable support processes to reduce recurring issues
Diagnose and resolve end-user IT issues, PC hardware problems, computer peripherals, mobile devices, internet connectivity, configurations, printers, and network issues
Maintain and configure the full Microsoft 365 environment, including Entra ID, Exchange, Teams, SharePoint, OneDrive, Intune, security settings, and related administration tools
Perform server software and firmware updates as required
Install network equipment, server hardware, and related components
Install and maintain hardware and software, desktop computers, Windows 11, printers, mobile network routers, and other communications equipment in both an office environment and on job sites
Maintain user access, security roles, permissions, and basic administration for systems including Viewpoint, Sage products, Microsoft 365, and other cloud-based products as needed
Perform daily backup operations ensuring recovery capabilities and database normalization and replication procedures
Constantly monitor and assess systems to ensure processes are operating as designed
Work with vendors and inform them when equipment needs to be replaced, refreshed, or repaired; monitor warranties on all IT assets
Manage and audit IT inventory including software, licenses, and hardware
Advise management of new applications, new features, potential system enhancements in support of future requirements, and potential points of failure
Create status reports as required and present findings to senior management
Maintain confidentiality regarding the information being processed, stored, or accessed by the network
Conduct training sessions for end users and create practical training materials, user guides, policies, and procedures
Participate as a technical resource on IT and cross-department technology projects, including system rollouts, integrations, reporting improvements, cybersecurity initiatives, hardware refreshes, process automation, and business application changes
Assist with support, administration, testing, documentation, and troubleshooting for ERP and business systems, including Viewpoint Vista, Sage products, reporting tools, and other cloud-based applications
Support data, reporting, and dashboard-related requests using approved tools such as SQL, Crystal Reports, Power BI, Excel, or system-native reporting functions
Work with departments to understand recurring system or process issues and recommend practical improvements
Stay informed on industry technology trends and provide recommendations to the IT Manager regarding opportunities to improve business operations, cybersecurity, productivity, and information management
Track assigned project tasks and provide regular updates to the IT Manager
Research, evaluate, and recommend emerging technologies, automation opportunities, AI capabilities, and other technology solutions to improve corporate communications, business efficiency, access to information, and end-user productivity
Assist with technology initiatives that improve business processes, reduce manual effort, enhance decision-making, and increase operational efficiency
Participate in testing, documentation, training, and user adoption activities for new technologies and business system enhancements
Support the evaluation, implementation, and adoption of emerging technologies, including artificial intelligence (AI), automation, reporting platforms, knowledge management systems, and productivity tools

Working Conditions

Office atmosphere
Able to crouch, crawl, or work in confined spaces or at heights as required
Manual dexterity required to operate computer and peripherals
Able to lift up to 50 lbs
Periodic driving of a company vehicle
Occasional visits to construction sites (hazards associated with the construction industry)

Job Types: Full-time, Permanent

Pay: $75,000.00-$87,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care
Wellness program

Ability to commute/relocate:

Acheson, AB: reliably commute or plan to relocate before starting work (required)

Experience:

direct IT: 4 years (preferred)

Work Location: In person

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