About Chromium Guard
Chromium Guard Inc. is a PSISA-licensed concierge-security firm serving residential and commercial properties across the Greater Toronto Area. We built the company on a simple premise: security and hospitality are not separate disciplines — the best protection is delivered with the same care, professionalism, and attentiveness as five-star service. Every member of our team is expected to operate to the Chromium Standard: Commitment, Hospitality, Responsibility, Ownership, Mastery, Integrity, Uniqueness, and Momentum.
The Role
The Security Operations Supervisor is the operational backbone of Chromium Guard — the person who keeps every assigned site covered, every guard supported, and every client informed, around the clock. You will run day-to-day operations end to end: building and defending the schedule, leading and developing the guard team, keeping Post Orders and procedures current, and acting as the first point of escalation for anything that happens outside normal business hours. This is a hands-on operational leadership role, not a desk job — you will be on-site, on the phone, and occasionally back in uniform covering a shift yourself when the schedule demands it.
Responsibilities
Scheduling & Dispatch
- Build, publish, and maintain the guard schedule across all assigned sites, ensuring continuous 24-hour, 7-day-a-week coverage with no gaps.
- Act as the primary dispatch contact for coverage issues, call-ins, no-shows, and last-minute changes — including outside of standard business hours.
- Personally cover shifts when no other coverage option is available, in accordance with scheduled hours and ESA requirements.
- Monitor attendance, punctuality, and post compliance across all sites and address gaps directly with staff.
Post Orders & Standard Operating Procedures
- Maintain, review, and update Post Orders and site-specific Standard Operating Procedures in coordination with property management.
- Draft internal memoranda and shift briefing notes communicating procedural or policy changes to guard staff.
- Conduct in-person site audits and foot-patrol spot checks to verify Post Order and SOP compliance.
Client & Stakeholder Relations
- Serve as the primary day-to-day operational liaison with property managers, condominium boards, and site stakeholders.
- Attend recurring client operations meetings and represent Chromium Guard's on-site performance.
- Prepare monthly operational reports, incident summaries, and site performance updates for clients.
- Respond promptly and professionally to client concerns, service requests, and escalations.
Staff Supervision, Hiring & Training
- Supervise, coach, and formally evaluate the performance of assigned Security Guards.
- Participate in interviewing and hiring of new Security Guards alongside company leadership.
- Deliver onboarding, orientation, and site-specific Post Order training for new hires.
- Conduct new-hire performance evaluations and probationary reviews.
- Document and administer progressive discipline in accordance with company policy, including issuing written warnings.
- Support delivery of ongoing professional development and refresher training for the guard team.
Health, Safety & Regulatory Compliance
- Ensure all assigned staff comply with the Occupational Health and Safety Act and the company's Health & Safety Policy.
- Investigate and document workplace incidents, near-misses, and health and safety concerns, escalating as required.
- Track and ensure all Security Guards maintain current Ontario Security Guard Licences, First Aid/CPR certification, and any other required credentials.
- Monitor and enforce compliance with the Private Security and Investigative Services Act (PSISA) and all other applicable regulatory requirements.
Administrative & Payroll Support
- Review and approve guard timesheets and schedules for payroll processing.
- Maintain accurate personnel files, training records, and licensing documentation.
- Track uniform, equipment, and supply inventory for assigned sites and flag reorder needs.
- Provide input into site-level operational budgets in partnership with company leadership.
Emergency Response
- Respond in person to emergency incidents and after-hours critical situations across assigned properties.
- Act as the designated after-hours escalation point for site-level emergencies.
- Liaise directly with police, fire, and emergency medical services during incidents as required.
Supervision
3–6 people (Security Guards)
Credentials, Certificates, Licences & Requirements
- Valid, unrestricted Ontario Security Guard Licence (mandatory under PSISA)
- Current CPR/First Aid certification
- Valid Ontario Driver's Licence and reliable access to a vehicle
- Clean Vulnerable Sector Check, to be provided prior to start date
- 4+ years supervisory or lead-hand responsibility experience
- Experience in residential/high rise condominium security is strongly required
Computer and Technology Knowledge
MS Office (Word, Excel, Outlook), guard scheduling/dispatch software, CCTV and access control systems, incident and daily-log reporting software.
Security and Safety
Criminal record check and vulnerable sector check required.
Transportation / Travel
Own reliable vehicle required. Valid driver's licence required. Regular travel between company head office and client site(s) is a core requirement of this role.
Work Conditions and Physical Capabilities
- Attention to detail
- Large workload with competing priorities
- Work under pressure, including during active incidents
- Tight deadlines for reporting and administrative tasks
- Extended periods standing/walking during site patrols and audits
- Ability to respond to emergencies at any hour, including overnight
Personal Suitability
- Leadership and sound judgement under pressure
- Initiative and ability to work independently
- Reliability and dependability
- Highly organized with strong follow-through
- Excellent oral and written communication
- Efficient interpersonal skills across staff, clients, and the public
- Flexibility to adapt to a constantly changing operational schedule
- Client focus and professional discretion with confidential information
Availability
Chromium Guard provides services 24 hours a day, 7 days a week. This role requires availability across a variable, rotating schedule that includes days, evenings, nights, overnights, weekends, and statutory holidays, in accordance with a posted schedule. All scheduled hours, overtime, and entitlements will be paid in accordance with the Ontario Employment Standards Act. This is a scheduled-shift and on-call escalation role, not an unscheduled standing obligation — rest periods and hours-of-work limits under the ESA will be respected in all scheduling.
Pay: $37.05 per hour
Experience:
- Supervisor: 4 years (required)
Language:
Licence/Certification:
- Security Guard Licence (required)
Work Location: In person
