1 meilleure offre (technical support representative, remote) (à pourvoir)

Bilingual (French/English) Patient Support Representative – Remote Canada
TalentWorldGroup —Canada
- 26 $ de l’heure
- 8 Heures
- Télétravail
- Bilingue
- Logiciels de GRC/CRM
- Service à la clientèle
- Travail à domicile
- Heures d'arrivée et de départ flexibles
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il y a 8 jours

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Bilingual (French/English) Patient Support Representative – Remote Canada

TalentWorldGroup
Canada

Postuler rapidement

Détails du poste

Permanent | Temps plein | Pigiste
Il y a 8 jours

Avantages

Travail à domicile
Heures d'arrivée et de départ flexibles

Compétences

Bilingue
Logiciels de GRC/CRM
Français
JD Edwards
Multilingue
Service à la clientèle
Chaîne d'approvisionnement
Logistique
Anglais
Windows
Microsoft Office
Diplôme d'études secondaires
Aide à domicile
Zendesk
Sens de l'organisation
Terminologie médicale
Compétences en communication

Description complète du poste

Bilingual (French/English) Patient Support Representative – Remote Canada

Location: Remote – Canada (Bilingual: Canadian French & English)

Training Start: August 17, 2026 (tentative)

About Us:

TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment, innovation-driven culture, and long-term career opportunities.

Role Overview:

Serve as the first point of contact for patients, clinics, and medical professionals. Manage inquiries, orders, medical deliveries, and logistics. Requires strong medical terminology knowledge, attention to detail, and ability to process complex information. Candidates must have strong technical skills (Microsoft Office, CRM like JDE) and troubleshoot independently.

Key Responsibilities:

Handle inquiries via phone, email, fax, or online
Manage patient and clinic orders, documentation, and data entry
Escalate complex issues appropriately
Expedite urgent orders and resolve shipment, return, or credit issues
Process credits/returns, set up new patients, maintain records
Recover medical equipment from patients exiting programs
Participate in training and team meetings

Qualifications:

Required:

Fluency in Canadian French & English both (C2)
Located in Canada for compliance
High school diploma
4–6 years in customer service, supply chain, or call center
Strong communication, multitasking, and organizational skills
Experience with sensitive information and metrics-driven environments
Microsoft Office & CRM proficiency, independent problem-solving

Preferred:

Bachelors in Life/Health Sciences or related
Experience in medical logistics, home health, billing, clinical support
Remote work experience

Schedule:

Production Hours:

Operating Hours: 8:00 AM – 6:00 PM Eastern Time, Monday to Friday (covering East, Central, and West regions).

Key Scheduling Details:

Weekly Hours: 20–30 hours baseline (up to 40 hours maximum).
Shift Format: Split shifts throughout the day (not a traditional, straight 8-hour block).

Training Information:

Training Duration: 5–6 weeks (starting August 17, 2026 – tentative).
8 Hours/Day – Monday to Friday.
Expected Training Hours: 9:00 AM – 5:00 PM EST.
Training is paid.

Training Start Date:

August 17, 2026 (Tentative)

Technical Requirements:

Reliable wired broadband internet connection
Processor (64-bit):
Intel Core i5 (10th Generation or newer)
AMD Ryzen 5 4000 Series or newer
Apple Silicon M1, M2, M3, M4 or newer
Memory (RAM): Minimum 16 GB
Operating System: Windows 11 or macOS 26
Computer age: Maximum 5 years old
USB headset required

Compensation & Benefits:

Training: $17 USD/hour (~$23 CAD/hour) | Post-training: $19 USD/hour (~$26 CAD/hour)
Payments are made monthly in USD
Freelance cooperation agreement
Long term project opportunity
Fully remote, long-term project
Career growth & development
Gamification program: earn more, get paid holidays

Job Types: Full-time, Permanent, Freelance

Pay: $26.00 per hour

Benefits:

Flexible schedule
Work from home

Application question(s):

Are you comfortable working under a freelance agreement and being paid in USD?
Do you have a Windows 11 (or later) computer with at least 16 GB RAM and a stable wired internet connection available for work?
Are you available to attend full-time remote training (Monday–Friday, 9:00 AM–5:00 PM EST) starting in July?

Experience:

customer service (remote or on-site): 4 years (required)
working with CRM tools (e.g., Salesforce, Zendesk, HubSpot): 1 year (required)

Language:

both Canadian French and English fluently (required)

Licence/Certification:

Canadian ID and documentation matching your information? (required)

Location:

Canada (required)

Work Location: Remote

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Bilingual (French/English) Patient Support Representative – Remote Canada

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