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Front Desk Supervisor/Duty Manager

Lake Louise Inn
Alberta

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Détails du poste

Permanent | Temps plein
Il y a 1 jour

Avantages

Assurance Maladie Complémentaire
Gym sur place
Assurance Dentaire
Nourriture à Prix Réduit ou Gratuite
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Stationnement sur place

Compétences

Expérience en gestion
Expérience en supervision
Hôtellerie
Réception
Affaires
Compétences en communication

Description complète du poste

THE PROPERTY

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

WHY US?

Full Time Team Members receive subsidized, furnished, private room with internet, cable and utilities included.
Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
Subsidized Gym Membership & Fitness classes at local recreation centre.
Group Benefit Plan (Health, Dental, Vision) offered at 4th month of employment for Full Time Team Members.
Employee travel program with preferred room rates at Atlific Hotels.
Discounts on Food & Beverage at 3 onsite restaurants.
Be part of a culture that believes in developing talent & promoting from within.

DETAILS

Located in Lake Louise
Valid Canadian Work-Permit Required for International Applicants
Full-time position, average of 44 hours per week

SUMMARY

Reporting to the Assistant Front Office Manager, the Front Desk Supervisor/ Duty Manager is responsible for providing professional and prompt service to guests, as well as ensuring a smooth operation of the Front Desk and Reservations Teams. This is a hands-on position and requires a high amount of guest interaction, where the Duty Manager will be required to assist the Guest Service Agents and work on the Front Desk throughout their shift.

RESPONSIBILITIES

Perform duties associated with the Front Office including but not limited to check in, check out, reservations, guest relations, concierge and switchboard
Resolve guest issues during and post stay while ensuring guest satisfaction
Assist with training, and leading Guest Service team (Front Desk, Reservation) in order to maintain the desired level of service and in line with the hotel’s service standards
Assists with performance reviews, progressive discipline, and ongoing feedback & development with Department Members
Coverage of all Department Shifts and Roles as required including but not limited to Front Desk, Guest Activities, Night Audit and Reservations.
Ensure that Department Members are fully aware of internal programs and promotions, selling strategies and are always informed with up-to-date information
Supervise the billing and cash processes to ensure compliance with company standards
Manage group files and no shows, and ensure all departments are aware of their details
Communicate and coordinate with other departments within the hotel, particularly Housekeeping and Maintenance
Perform Manager on Duty tasks as required
Point of contact in event of an emergency
Keep the Front Desk till balanced and stocked with change
Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
Participate in department employee satisfaction events
Answer enquiries regarding hotel services, and services available in the community
Ensure that front desk and lobby area are clean
Other duties as assigned by FOM & AFOM

QUALIFICATIONS

Previous Front Office supervisory or management experience of 1-2 years required
Previous GSA experience of at least 2 years
Preference for candidates with a 2 year or more Hospitality or Business Diploma/Degree
Excellent communication, interpersonal, administration, and communication skills
Knowledge of foreign languages is an asset
Opera experience preferred
Ability to work different shift hours, including overnight shifts
Energetic, flexible, hands-on individual with initiative and integrity
Ability to work under pressure in a fast-paced work environment
Friendly and pleasant demeanor

Please note - only candidates who are legally authorized to work in Canada will be considered.

Job Types: Full-time, Permanent

Pay: $53,330.00-$57,330.00 per year

Benefits:

Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site gym
On-site parking
Vision care

Application question(s):

Are you able to reliably commute or willing to relocate to Lake Louise, AB for this position?
Do you have experience with Opera Cloud or Opera PMS?

Experience:

Front Desk Supervisory: 2 years (preferred)

Work Location: In person

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