Job Description
At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.
As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.
We are currently seeking a full-time Patient Success Coordinator to join our team in Calgary, AB.
Reporting to the Client Services Manager or designate, the Patient Success Coordinator plays a crucial role in providing support and assistance to patients who are seeking solutions for sleep-related issues. This position involves a combination of sales and customer service responsibilities, with a focus on helping customers find the right sleep therapy products and services to improve their sleep quality and overall well-being as well as long term follow up with existing patients to ensure continued success with their sleep therapy.
What you’ll be doing:
- Educate patients on sleep health, sleep therapy options, and related equipment including CPAP machines, masks, and accessories.
- Review sleep test results with patients and help guide them through recommended treatment options in collaboration with the clinical team.
- Support patients with insurance coverage, financing options, and coordination of services.
- Assist patients in selecting sleep therapy products and provide recommendations based on their individual needs.
- Provide basic technical support and guidance on sleep therapy equipment setup, maintenance, and compliance monitoring.
- Build strong patient relationships through ongoing follow-up, support, and a “Patient for Life” approach to care.
- Maintain accurate patient records and documentation using CRM and EMR systems while ensuring confidentiality and privacy compliance.
- Collaborate with clinical, marketing, and operational teams to deliver a seamless patient experience and achieve team goals.
- Participate in ongoing training and professional development related to sleep therapy, customer service, and sales.
What you bring:
- Post-secondary education in healthcare, business, or a related field is considered an asset
- 2+ years of experience in a patient-facing, customer service, or sales-focused role
- Strong communication skills with the ability to explain medical and technical information clearly and empathetically
- Experience with consultative sales, including upselling and cross-selling products or services
- Knowledge of sleep therapy or CPAP equipment is an asset
- Familiarity with insurance processes and coverage verification is preferred
- Proficiency using CRM and EMR systems
- Strong problem-solving abilities and basic technical troubleshooting skills
- Excellent organizational skills with strong attention to detail and accurate documentation
- Ability to manage confidential information in accordance with privacy standards
- Collaborative mindset with a strong focus on patient experience and outcomes
- Results-oriented with the ability to meet performance goals and targets
Why you’ll love working here:
We know our people are the key to our success, so we invest in making Resolve a great place to work, with:
- Competitive pay with incentive opportunities
- Health & Dental Benefits
- Consult+ Virtual Care
- Wellness + vacation hours
- Employee discounts on products/services
- Professional development & license fee reimbursement
- A supportive, passionate, and fun team culture
This is more than a job — it’s a chance to make a real difference. Learn more about us at www.resolvesleep.com. Click on Apply to submit your application.
We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Paid time off
Application question(s):
- Please list languages you are fluent in (written and or spoken)
- What are your salary expectations?
Experience:
- Patient facing, Customer service, or sales focused: 2 years (preferred)
- EMR systems: 1 year (preferred)
Work Location: In person
