Carmela Industries Inc., established in 1997 and headquartered in Edmonton, Alberta, is the parent company of several specialized industrial divisions. We provide strategic guidance and corporate services—including accounting, human resources, marketing, and IT—to support our subsidiaries' success.
Our Divisions & Expertise
- Summit Valve and Controls (est. 1992) – A trusted supplier of world-class valve, automation, and instrumentation products, with locations across Western Canada.
- Special Alloy Fabricators (SAF) (est. 1989) – A leader in custom-engineered, high-performance valves and fittings, serving clients globally with patented technologies.
- Custom Energized Air (CEA) (est. 1999 – acquired by Carmela in 2023) – A premier provider of compressed air solutions, offering in-house engineering and state-of-the-art manufacturing capabilities.
Through these divisions, we drive innovation, deliver exceptional service, and build long-term customer relationships.
Who We Are
Custom Energized Air has provided customers throughout Western Canada with premium compressed air products and support since 1999. CEA is a privately owned family business, and are proud to be 100% Canadian!
Job Overview
The Inside Sales Representative plays a critical role at Custom Energized Air (CEA), serving as a primary point of contact for customers while overseeing the execution of sales processes. An Inside Sales Representative is responsible for ensuring proper, appropriate, and timely execution of customer quotes. As a member of the Inside Sales Team, this role may be required to execute or support any tasks related to inside sales from quote to delivery; through appropriate planning, sales management, and expediting either personally or by supporting colleagues.
The responsibilities of this position include but are not limited to:
Sales & Customer Support
- Act as a primary contact for customer inquiries, providing accurate and knowledgeable product information.
- Collaborate with outside sales to seek possible customer and sales growth opportunities.
- Manage the full sales cycle from RFQ to delivery, including quoting, order processing, and expediting.
- Manage the quotation process, including order review, acceptance, and transfer of finalized orders to Purchasing for procurement activities.
- Serve as the primary customer contact throughout the order lifecycle, ensuring effective communication, issue resolution, and timely updates.
- Collaborate with vendors to develop complete, cost-effective solutions tailored to customer needs.
- Ensure all sales activities comply with the Quality Management System (QMS) and customer requirements.
Technical Support
- Provide technical quotes, including sizing, calibration, and design specifications.
- Review and interpret technical documents such as P&IDs, specifications, and drawings.
- Ensure all documentation, testing, and compliance requirements are met.
Operational Excellence
- Ensure accuracy and timeliness in all sales and order desk activities.
- Support and enforce company policies, procedures, and COR Health & Safety standards.
- Solve complex problems and implement solutions that improve efficiency and customer satisfaction.
- Ensure all customer inquiries are input into available CRMs for visibility of orders to others.
Communication & Collaboration
- Collaborate with the outside sales team to ensure effective communication including all incoming customer requests are met with in timely manner and monitored until completion.
- Foster open, respectful communication across departments and with external vendors.
- Accurately convey customer requirements to internal teams and subcontractors.
- Positively influence team morale and contribute to a supportive work environment.
- As applicable work together to ensure effective and efficient completion of work as a company.
Development
- Achieve and maintain a thorough (and current) understanding of industry standards (legal, technical, quality, safety, etc.) within your field of expertise.
- Regardless of role, make an effort to understand available product lines and the industry in which CEA conducts business.
- Pursue training opportunities to expand knowledge, including CEA-provided training, Vendor training, and self-guided learning.
- Participate in ‘lessons learned’ meetings, including identifying areas of improvement, developing corrective measures, and communicating outcomes.
- Embrace a Teamwork mindset; collaborate to ensure the development of processes and procedures designed to help CEA grow.
Skills and Abilities
- Strong problem-solving and investigative skills.
- High attention to detail and organizational ability.
- Technical aptitude with a customer-first mindset.
- Effective communication and interpersonal skills.
- Ability to manage multiple priorities and adapt to changing demands.
I.T.
- Microsoft Office 365 (Outlook, Word, Excel)
- CRM and ERP
- Other software as required
Education & Experience Requirements
- High School Diploma required. Diploma or Degree in Business Administration, Mechanical Engineering Technology, Instrumentation, Industrial Automation, or a related technical field with a focus on compressed air systems, pneumatics, or industrial equipment considered an asset.
- Minimum 1-3 years of experience in inside sales, technical sales, or customer service within an industrial, manufacturing, or engineering environment.
- A combination of relevant education, technical knowledge, and professional experience will be considered for candidates who demonstrate strong potential and alignment with the role’s requirements.
Working Conditions
- Physical Requirements – Prolonged periods of sitting at a desk and working on a computer.
- Environment: In-office
- Hours: Standard business hours, Monday through Friday.
Health & Safety Expectations
- Review and demonstrate understanding of all company Health & Safety Policies
- Actively participate in Hazard Reporting
- Attend regular meetings
- Participate in audit(s) as required
- Complete Field/Site Assessments (as applicable)
Direct Reports (titles may vary)
Compensation to include salary and benefits.
Actual compensation will be based on the candidate’s experience, skill set, and internal equity considerations.
*Please note: only candidates chosen to move forward in the process will be contacted.
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Technical Sales: 1 year (required)
Work Location: In person
