Customer Service Representative
EH!tel Networks LP
Employment status: Permanent full-time or contract opportunity (depending on business needs and the successful candidate).
About EH!tel Networks
EH!tel Networks LP is an Ontario-based telecommunications provider delivering reliable internet, phone, and TV services to residential and business customers.
Through our family of brands—EH!tel, GBTel and Axle Networks—we take pride in providing the kind of personal service that larger providers often can't. We're a growing organization where every employee makes a meaningful contribution, and teamwork, accountability and customer service are at the heart of everything we do.
About the Role
We're looking for someone who genuinely enjoys helping people.
As a Customer Service Representative, you'll be one of the first people our customers interact with. Every day brings something different—from answering billing questions and coordinating service appointments to helping customers resolve concerns and providing basic technical support.
This is not simply a call centre role. It's an opportunity to build relationships with customers, solve problems, support your teammates and make a real difference to the customer experience.
If you're someone who enjoys variety, takes ownership of your work and thrives in a collaborative environment, we'd love to hear from you.
What You'll Do
- Respond to inbound and outbound customer inquiries by phone and email with professionalism, empathy and a solutions-focused approach.
- Assist customers with billing, account, service and general inquiries.
- Provide basic troubleshooting support for internet, television and phone services using established processes and resources.
- Process new customer accounts, service changes, upgrades, cancellations and related administrative tasks.
- Coordinate with field technicians and internal departments to ensure customer issues are resolved promptly.
- Maintain accurate customer information and detailed notes within our CRM systems.
- Support the Sales team with customer orders and service activations.
- Look for opportunities to improve processes and contribute to an exceptional customer experience.
What We're Looking For
Required
- Minimum three years of customer service experience.
- Experience in telecommunications, internet service providers or a contact centre environment.
- Experience using CRM or customer management systems.
- Outstanding verbal and written communication skills.
- Strong problem-solving abilities and sound judgment.
- Comfortable learning new computer systems and working with multiple applications simultaneously.
- Ability to remain calm, professional and positive when dealing with challenging customer situations.
- Excellent organizational skills with strong attention to detail.
Who You Are
We're looking for someone who:
- genuinely enjoys helping people
- is dependable and takes pride in doing great work
- remains patient and professional under pressure
- enjoys learning and isn't intimidated by new technology
- works well independently while being an engaged team member
- takes ownership of customer issues and follows through
- contributes positively to a collaborative workplace
Working Conditions
- This is a fully on-site position
- Various shifts may be required as part of our regular operating schedule.
Why Join EH!tel?
We're a smaller organization where every team member has the opportunity to make an impact. You'll work alongside supportive colleagues, learn about a growing industry, and play an important role in delivering exceptional service to our customers.
If you're looking for a role where your work matters and your contributions are valued, we'd love to hear from you.
Pay: $22.00-$25.00 per hour
Application question(s):
- Please include a brief example (150 words or less) describing a time when you turned a challenging customer interaction into a positive experience. We'd like to understand your approach to customer service and problem-solving.
- Please explain your previous experience in telecommunications?
Experience:
- customer suport: 3 years (required)
Work Location: In person
