D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
General Description:
We are looking for a Salesforce Administrator to join our Enterprise Applications team. In this role, you will be responsible for managing and optimizing our Salesforce platform, ensuring it meets the ongoing needs of the organization. You will work closely with cross-functional teams, supporting day-to-day Salesforce operations, user management, and enhancements. This is a great opportunity for someone with a passion for Salesforce to grow their skills in a supportive, team-oriented environment.
How Will I Make an Impact?
Salesforce Solution Design & Development
- Collaborate with Business Stakeholders to gather, analyze, and translate business requirements into technical specifications and scalable Salesforce solutions.
- Design, develop, and implement Salesforce configurations, customizations, and integrations using industry best practices.
- Build and maintain custom business logic using Apex, Visualforce, Lightning Web Components (LWC), and Aura Components.
- Configure Salesforce features including Flows, Process Builder, Workflow Rules, validation rules, security models, and role hierarchies.
- Ensure Salesforce solutions are aligned with D2L's enterprise architecture, security standards, and overall technology strategy.
- Integrate Salesforce with internal and external systems using APIs, middleware, and integration platforms.
Stakeholder Collaboration & Business Partnership
- Partner with business users to understand operational challenges and recommend Salesforce solutions that improve productivity and efficiency.
- Facilitate iterative feedback sessions with stakeholders throughout the development lifecycle to ensure alignment with business needs and expectations.
- Collaborate with Service Managers, Product Owners, Architects, and other IT teams to ensure solution consistency and cross-platform alignment.
- Communicate technical concepts effectively to both technical and non-technical audiences.
Continuous Improvement & Platform Optimization
- Leverage data analytics, system metrics, and user feedback to identify opportunities for optimization and process improvement.
- Stay current with Salesforce releases, features, and emerging technologies to continuously improve platform capabilities.
- Recommend and implement enhancements that drive business value and improve user experience.
- Evaluate and manage AppExchange applications to extend platform functionality where appropriate.
Project Delivery & Technical Leadership
- Serve as a key technical contributor on IT projects involving Salesforce.
- Participate in solution planning, estimation, testing, deployment, and post-implementation support activities.
- Develop and maintain technical documentation including solution designs, process maps, test plans, use cases, and training materials.
- Support project management activities such as planning, scheduling, status reporting, and stakeholder communication.
- Mentor junior team members and promote development best practices within the Salesforce team.
Quality Assurance & Support
- Conduct thorough testing of Salesforce solutions to ensure quality, reliability, and performance.
- Troubleshoot and resolve Salesforce-related issues in a timely manner while minimizing disruption to business operations.
- Provide ongoing platform support, including user administration, permissions management, and system maintenance.
- Maintain clear communication regarding project updates, platform changes, and operational impacts.
What You'll Bring to the Role:
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or equivalent experience.
- 5+ years of hands-on Salesforce development and administration experience.
- Strong experience with:
- Apex development
- Lightning Web Components (LWC)
- Visualforce
- Salesforce Flows and automation tools
- Salesforce APIs and integrations
- Data migration and management
- Salesforce security and access controls
- Experience integrating Salesforce with enterprise applications and third-party platforms.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and projects in a fast-paced environment.
Preferred Qualifications
- Salesforce certifications such as:
- Salesforce Platform Developer I/II
- Salesforce Administrator
- Salesforce Advanced Administrator
- Salesforce App Builder
- Experience with Agile/Scrum methodologies.
- Experience with DevOps tools and CI/CD processes for Salesforce deployments.
- Familiarity with enterprise integration patterns and middleware platforms.
- Experience working in higher education, SaaS, or enterprise software environments.
Core Competencies
- Technical Expertise
- Solution Architecture
- Collaboration & Teamwork
- Customer Focus
- Communication
- Continuous Improvement
- Attention to Detail
- Project Delivery
- Strategic Thinking
- Problem Solving
Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
