JOB SUMMARY
Reporting to the Service Delivery Manager and overseeing on-site security personnel, the Corporate Security Supervisor is responsible for leading daily security operations within a high-profile corporate head office environment. This role ensures the consistent delivery of a safe, secure, and welcoming workplace while upholding exceptional service standards, professionalism, and discretion.
The Corporate Security Supervisor acts as a working leader and escalation point, supporting front-line security staff, coordinating operational activities, and serving as a trusted representative of both the client and Synergy Protection Group. This position requires strong judgment, leadership presence, and the ability to balance operational security requirements with corporate service expectations.
SPECIFIC DUTIES
Operational Leadership & Supervision
- Provide on-site leadership and direction to Corporate Security Guards
- Act as the first point of escalation for incidents, access issues, and service concerns
- Ensure guards adhere to post orders, corporate policies, and service standards
- Monitor daily staffing coverage and report attendance or performance concerns
- Conduct briefings, coaching, and real-time corrective guidance as required
- Support onboarding, training reinforcement, and probationary monitoring of new staff
Security Operations
- Monitor CCTV systems and access control alarms for interior and exterior areas
- Respond promptly and professionally to alarms, access issues and security concerns
- Conduct interior and exterior patrols, including office spaces, executive areas and parking facilities
- Perform focused inspections of restricted and higher-risk areas
- Identify, document and report safety hazards, security vulnerabilities and suspicious activity
- Review CCTV footage and access reports to identify irregular activity or policy violations
- Escalate incidents and concerns to supervisors and Service Delivery Manager as required
Reporting & Administrative Responsibilities
- Complete clear, accurate and professional shift logs, patrol reports and incident reports
- Maintain confidentiality when handling sensitive information and internal matters
- Complete supervisory reports and follow-ups as required.
- Perform additional security-related or administrative duties as assigned
EDUCATION, SKILLS & EXPERIENCE – What you will bring?
- Valid Ontario Security Guard Licence
- Minimum 3 years of security experience, ideally in a corporate security or concierge environment (Required)
- Minimum 1 year of concierge experience (Required)
- Minimum 1 year of supervisory experience within the security industry (Required)
- Post-secondary education in Law Enforcement or a related discipline (Preferred)
- Hold a valid Ontario G-class license with a clean abstract.
- Exceptional customer service and interpersonal skills
- Excellent written and verbal communication abilities
- Demonstrated ability to prepare clear, concise and professional security reports
- Strong situational awareness and attention to detail
- Proven ability to de-escalate situations calmly and professionally
- Strong judgment and decision-making skills
- Ability to work independently with minimal supervision
- High level of discretion, reliability and professionalism
Why become a part of Synergy family?
We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century by delivering uncompromising services augmented by innovative technology that monitors deployments in real time, 24/7. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and empowering our people.
Perks we offer:
- We are all about our people and we show it!
- Competitive pay and comprehensive benefits
- Extended benefits after completion of one year of employment
- Corporate discounts through GoodLife Fitness and Perkopolis
- Responsive management team
- We offer industry leading training programs
- Accommodate to your flexible schedules.
- Continuous coaching and support
- Promote diversity through employee engagement
- Provide growth and development opportunities
- Get paid whenever you need with wages on demand via ZayZoon. No need to wait until the payday!
Synergy Protection Group Inc. values diversity and is proud to be an Equal Opportunity Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.
AI Disclosure: Artificial intelligence (AI) is not used to screen, assess or make selection decisions for this position. All applications are reviewed by qualified members of our hiring team and hiring decisions are based on individual qualifications, skills and experience.
Vacancy Status: This job posting is for a currently available position, whether existing or newly created, that has been approved for hire within the organization.
Synergy Protection Group Inc. values diversity and is proud to be an Equal Opportunity Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.
Job Types: Full-time, Permanent
Pay: $23.00 per hour
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Concierge: 1 year (required)
- security : 3 years (required)
- Supervisory: 2 years (required)
Licence/Certification:
- Full "G" Class Ontario Drivers License (required)
- Ontario Security Guard License (required)
Work Location: In person
