Supplier Success Representative
Calgary, AB
About the Role
The Supplier Success Representative is responsible for building and maintaining strong long-term relationships with our hotel and camp partners. They are in charge of educating suppliers on the benefits of working with LodgeLink and ensuring a successful onboarding process. They work closely with internal teams to support client, supplier and other escalations or service issues. The Supply Success Team also supports our annual RFP process, participating in rate negotiation and contract administration.
The ideal candidate is passionate in delivering excellent customer service with solid communication skills, strong attention to detail, a curious nature, a can-do attitude and great organizational skills.
Position Location: Calgary, AB
This role is hybrid - in-office with 20% flexibility to work from home.
Responsibilities:
Maintain Accuracy of Online Inventory
- Ensure accuracy and integrity of the supply listed on the online marketplace
- Successfully master the front end of our online marketplace, as well as the administration portal, to efficiently build properties, rates, and amenities.
- Build new properties, update rates, amenities and overall content
- Other administrative support duties as required
Supplier Onboarding and Education
- Onboard new partners into the LodgeLink Ecosystem, including outbound requests to new hotels and camps as well as responding to inbound leads.
- Build and maintain strong partnerships with hotels and supplier brands
- Host supplier education sessions and presentations to showcase LodgeLink
- Negotiate rates and administer supplier contracts
- Annual RFP process
- Work closely with internal teams to resolve escalations, billing discrepancies, and service issues
- Work with the Supply Success Team members to triage, action and resolve group inbox requests
Qualifications:
- Post-secondary education in hospitality, administration or related an asset but not required
- Previous experience in administration
- Comfortable developing and delivering impactful presentations and demonstrations
- Willingness to learn the key processes related to booking and managing workforce accommodation
- Willingness to learn basic terminology and process flows related to inbound and outbound room rates, margins and fees
- Excellent attention to detail and organization
- Strong Multi-tasking ability
- Strong active listening and problem solving skills
- Strong communication skills: internal & external customers
- Strong computer skills including a great interest in learning new systems
- Must be fluent in English both oral and written
This position requires satisfactory completion of a criminal records check and comprehensive Employment & Education Verification prior to employment.
About LodgeLink
LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.
United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.
At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.
LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:
- Building a diverse and inclusive team, supporting career growth and development.
- Competitive base salaries.
- Share Appreciation Rights program for salaried employees.
- Paid vacation days and sick days.
- An employee charitable donation program.
- Hotel and travel discounts.
- Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.
- Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
- Company-hosted events, and a game room.
- Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
- Free access to the Aspen Properties Fitness Centers, Golf Simulator & Lounge
- LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com
Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com
We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Company: LodgeLink
