MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.
NEW OPPORTUNITY:
HR & SYSTEMS COORDINATOR
Reporting to the Director, Human Resources, the Human Resources & Systems Coordinator will support the delivery of HR priorities across the company and its portfolio of owned and/or managed hotels across Canada. The role combines hands-on HR coordination with responsibility for HR systems, workflow automation, process optimization, and continuous improvement. The Human Resources & Systems Coordinator will support both English- and French-speaking team members and acts as a key connector between HR operations, systems, and internal and external stakeholders.
RESPONSIBILITIES:
HR Support
- Coordinate resources and support administration required for all HR functions, including recruitment, onboarding, performance management, health and safety / wellness, employee relations, training and development, employee separation and employee record keeping
- Assist in researching and providing information to team members regarding legislation, employment standards and best work practices
- Prepare documentation as needed, including employment agreements, offer letters, confirmation of employment in English and French. Assist with French translations as required
- Manage shared mailboxes, including forwarding to applicable individuals as required
- Assist in drafting new and/or updated processes within the HR function across the company and assist in coordinating changes to policies and procedures as required
- Collect and compile HR data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government and/or industry statistics, practices, and other sources
- Ensure HR practices are compliant with relevant legislative requirements and company core values, maintaining current knowledge of relevant legislation
- Build strong, collaborative partnerships with internal and external stakeholders
- Other relevant duties as required
HR Systems, Workflow Automation & Process Improvement
- Support day-to-day HRIS operations including workflows, approvals, forms, and system reporting
- Manage and administer employee changes in HRIS (Bamboo HR)
- Manage and maintain HR SharePoint content
- Design, maintain, and improve HR workflows and approval processes within HR systems and supporting tools
- Identify opportunities to automate manual or repetitive HR tasks across the employee lifecycle (e.g., onboarding, employee changes, offboarding)
- Assist with the configuration and optimization of automated HR workflows and employee requests
- Test, document, and support new or enhanced HR workflows prior to rollout
- Troubleshoot basic HR system and workflow issues and provide first-level user support
- Maintain up-to-date documentation for HR workflows, system processes, and automation logic
- Collect, compile, and validate HR data to support reporting, audits, and process improvement
- Collaborate with internal and external stakeholders to ensure HR systems and automated workflows align with business needs
Experience Required
- Minimum 2 years of experience in HR, Administration, Operations or a relevant role
- Previous exposure to cross-provincial employment standards, human rights, OHS and privacy legislation
- Previous project coordination experience considered an asset
- Previous experience with Human Resources Information Systems (HRIS), HR systems, and SharePoint
- Previous experience supporting automated or AI‑assisted workflows within HR systems
- Working knowledge of AI‑enabled productivity tools to support process improvement or workflow optimization initiatives
Mission Critical Competencies
- Fluency in English and French communication required (written and verbal)
- Strong attention to detail
- Demonstrated knowledge working with data and systems
- Excellent client service and interpersonal skills, strong presentation skills
- Ability to troubleshoot, strong problem-solving skills
- Ability to manage competing priorities and deliver on results
- Ability to work autonomously and under minimal supervision
- Technologically adept with an interest in systems and automation
- Collaborative team player with a positive and professional approach
Desired Education
- CPHR designation or working towards designation preferred
- University degree or diploma in Human Resources, Business Administration or related discipline
- Additional training or coursework in HR systems, reporting, or process improvement considered an asset
WORKING CONDITIONS:
May require occasional weekend and evening work in order to achieve deadlines and projects
MASTERBUILT OFFERS:
- A corporate culture that our employees describe as: Entrepreneurial, Results Focused, Relationship Oriented, Supportive of Growth & Learning, Collaborative, Empowering and Fun
- An opportunity to put your creativity to work: we want to be the trend setters, not the ones fighting to catch up
- A flexible benefits package that recognizes various personal/family situations
- A rewarding culture to maintain and add value to
- A supportive management team who walks the talk
- A cooperative management team that is strategic and forward thinking
TO APPLY:
To apply send all resumes to https://masterbuilthotels.bamboohr.com/careers/946. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.
