Dispatch Coordinator
Location: Halton Hills
Schedule: Sunday through Thursday. Start at 11pm and end by 7:30am.
About QRC Logistics
QRC Logistics is a proudly owned family transportation business based out of the Greater Toronto Area that started out as a small courier company completing rush pickups and deliveries throughout the GTA. As our customers' requirements evolved, so did our business.
Today, QRC Logistics provides a full range of transportation, warehousing, and distribution services across Ontario and beyond. Our services include:
- Cartage division utilizing 5-ton trucks equipped with tailgates for LTL deliveries
- Trailer division supporting full truckload freight requirements
- Overnight delivery services
- Rush and time-critical transportation solutions
- Warehouse storage and full pick and pack operations
- National network of transportation partners and terminals
- Specialized retail and white glove delivery services
At QRC Logistics, we pride ourselves on providing exceptional customer service while maintaining a strong commitment to safety, operational excellence, and continuous improvement.
Position Summary
QRC Logistics is seeking a highly organized and detail-oriented Dispatch Coordinator to join our Transportation Operations team.
Reporting to the Transportation Manager, the Dispatch Coordinator plays a critical role in supporting the successful execution of daily transportation operations. This position is responsible for reviewing and validating routes, coordinating driver dispatch activities, supporting transportation operations throughout the shift, responding to service disruptions, documenting operational activities, and ensuring seamless communication between departments.
The successful candidate will possess strong problem-solving abilities, exceptional communication skills, and the ability to make sound operational decisions in a fast-paced transportation environment.
Key Responsibilities
Dispatch & Route Coordination
- Review and validate all routes prepared by the Route Planner to ensure accuracy, completeness, and operational readiness.
- Confirm route sequencing, customer requirements, equipment assignments, and delivery schedules align with operational plans.
- Coordinate nightly driver dispatch activities and ensure all routes are properly assigned and communicated.
- Make real-time route adjustments to address operational disruptions, customer requests, driver absences, equipment issues, and service exceptions.
- Proactively identify and resolve routing conflicts to support efficient route execution.
Driver & Transportation Support
- Monitor transportation operations throughout the shift to ensure timely departures and service execution.
- Serve as the primary point of contact for drivers and operational personnel during assigned shifts.
- Provide operational support and guidance to drivers, dock personnel, route planners, dispatchers, customer service representatives, and operations staff.
- Coordinate corrective actions to minimize service disruptions and maintain customer service standards.
- Enter and process after-hours freight orders received from customers.
Documentation & Load Planning
- Ensure all Bills of Lading (BOLs), manifests, route packages, customer paperwork, and delivery documentation are prepared accurately.
- Verify drivers have all required equipment, documentation, and information necessary to complete assigned routes.
- Support load-out operations to ensure freight is loaded according to route plans, delivery sequence requirements, and scheduled departure times.
Communication & Customer Service
- Maintain effective communication with drivers, dispatchers, route planners, customer service representatives, retail operations teams, and management.
- Communicate route changes, service updates, operational issues, and customer requests in a timely and professional manner.
- Escalate significant operational concerns, service failures, safety incidents, and customer-impacting events as required.
- Assist in resolving customer concerns and transportation service issues.
Operational Reporting & Exception Management
- Identify, investigate, document, and report delivery exceptions, shortages, damages, service failures, route discrepancies, and customer complaints.
- Ensure all exceptions are accurately recorded and communicated to the appropriate departments for resolution.
- Maintain accurate records relating to route changes, attendance, service failures, equipment issues, and operational activities.
- Document significant events occurring during the shift and track corrective actions implemented.
Performance Reporting & Data Analysis
- Support the collection and accurate entry of operational data used for KPI reporting.
- Monitor and record key transportation metrics including route performance, on-time delivery results, productivity measures, attendance records, and service failures.
- Assist management in identifying trends, recurring issues, and opportunities for operational improvement through reporting and analysis.
- Prepare detailed end-of-shift reports summarizing operational activities, exceptions, unresolved issues, and corrective actions taken.
Shift Handover & Operational Continuity
- Conduct comprehensive shift handovers to ensure continuity between operations teams.
- Communicate outstanding issues, pending deliveries, customer concerns, route discrepancies, driver concerns, and equipment issues requiring follow-up.
- Ensure all critical operational information is accurately transferred between shifts.
Continuous Improvement
- Identify opportunities to improve dispatch, routing, communication, loading, and service execution processes.
- Support operational improvement initiatives aimed at increasing efficiency and enhancing customer satisfaction.
- Collaborate with Transportation, Operations, Dispatch, and Planning teams to implement best practices and improve overall performance.
Health, Safety & Compliance
- Support adherence to company policies, transportation regulations, operational procedures, and safety standards.
- Promote safe work practices throughout transportation and dispatch operations.
- Report safety concerns, incidents, and compliance issues promptly and assist with corrective action implementation.
Qualifications
- Minimum 2-3 years of transportation, dispatch, logistics, routing, customer service, or operations coordination experience.
- Experience within transportation, cartage, LTL, retail delivery, or logistics operations is considered a strong asset.
- Strong knowledge of dispatching principles, route planning, transportation documentation, and customer service practices.
- Excellent organizational and time management skills.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively under pressure in a fast-paced environment.
- Proficiency with Microsoft Office, transportation management systems (TMS), and operational reporting tools.
- Exceptional verbal and written communication skills.
What We Offer
- Competitive compensation based on experience
- Comprehensive benefits package
- Company-sponsored events and employee recognition programs
- Opportunities for professional growth and advancement
- Supportive team-oriented environment
- Stable and growing organization with long-term career opportunities
QRC Logistics is committed to creating an inclusive workplace where all employees are treated with dignity and respect.
Recruitment Process
QRC Logistics is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates participating in all aspects of the selection process.
Applications are initially reviewed by Human Resources and hiring managers to assess qualifications, experience, and alignment with the requirements of the position. All employment decisions are made by qualified individuals and are not based solely on automated decision-making systems.
Only candidates selected for an interview will be contacted.
Equal Opportunity Employer
QRC Logistics is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workplace.
We welcome applications from all qualified individuals regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other characteristic protected by applicable legislation.
Accommodations are available throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
Privacy Statement
Personal information submitted during the recruitment process will be collected, used, and disclosed solely for the purpose of evaluating employment opportunities with QRC Logistics and will be handled in accordance with applicable privacy legislation.
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
