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Guest Service Agent/Night Auditor

Comfort Suites Saskatoon
Saskatoon, SK

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Détails du poste

Temps partiel
Il y a 3 jours

Compétences

Microsoft Excel
Service à la clientèle
Microsoft Office
Diplôme d'études secondaires
Agile
Compétences en communication
Hôtellerie

Description complète du poste

Part Time - Guest Services Representative - SUNDAY AVAILABILITY

Award Winning Comfort Suites is looking for our next STAR! Attention to detail, communication skills and an agile mind are what is needed for this opportunity. Excel here and the sky is the limit with where you can go with our company. We are searching for someone who is looking for a career, not a job!

Essential Job Duties:

Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service. Utilize guest name at all available opportunities
Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
Offer loyalty rewards, upsells and property features/benefits
Demonstrate professionalism at all times and comply with company standards of appearance
Maintain confidentiality of guest and proprietary information
Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
Coordinate with Housekeeping to track and update room status in computer system
Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
Obtain vehicle license information and accurately record in guest’s reservation file
Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
Communicate with other departments to ensure guest requests are resolved without delay
Create reservations providing information regarding special rates, packages and cancellation policy(s)
Promote Hotel rewards program and provide details regarding membership and benefits
Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
Follow Health & Safety and Emergency policies and procedures
Maintain a clean and well organized work area
Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
Ability to multi-task and work in fast paced environment
Ability to work various shifts including evenings, weekends and holidays
Balance daily transactions and correct any issues.
Run and send end of day reports to appropriate team members
Communicate with team members all relevant information they may need.

Physical Requirements

Lift, carry, push, pull, and place objects weighing up to 30 pounds
Standing for extended periods of time

Qualifications

High School Diploma or equivalent
Minimum 2 years customer service experience, previous hotel experience an asset
Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred

Please note the successful applicant will be subject to a background record check.

Job Type: Part-time

Pay: From $16.65 per hour

Experience:

Customer service: 2 years (required)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (saskatchewan)

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