XM ACCOUNT SUPERVISOR
Location: Mississauga, ON
Employment Type: Fulltime (three days in office each week)
Salary: $80,000. starting annual salary based on experience
Job description:
About Us
At Influence Marketing we are passionate about creating unforgettable experiences that bring brands to life. Our innovative experiential marketing campaigns engage consumers in meaningful ways, creating lasting impressions. As a leading marketing agency, we work with top brands to deliver impactful events, activations, and experiences.
Job Summary
The Experiential (XM) Account Supervisor plays a pivotal role in managing client relationships, leading experiential marketing campaigns, and ensuring seamless execution of all activations. This individual acts as the primary point of contact between the agency and the client, providing strategic counsel, overseeing day-to-day operations, and delivering innovative, results-driven experiences that exceed client expectations.
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Key Responsibilities:
Client Management
- Serve as the primary liaison between the client and the agency, building and maintaining strong relationships based on trust, transparency, and results.
- Lead client meetings, presentations, and status calls, providing strategic insights and updates on campaign progress.
- Translate client objectives into actionable strategies and ensure alignment on goals and KPIs.
Campaign Strategy and Execution
- Develop and oversee experiential marketing campaigns, including on-site activations, brand experiences, and event-based initiatives.
- Collaborate with internal teams (creative, production, operations, and finance) to deliver campaigns on time and within budget.
- Oversee program execution, including pre-event planning, staffing, logistics, and post-event reporting.
Team Leadership
- Manage a team of Account Executives and Coordinators, providing mentorship, direction, and performance feedback.
- Delegate tasks effectively while maintaining oversight to ensure all deliverables meet client and agency standards.
- Foster a collaborative team environment and champion innovative thinking.
Budget and Financial Management
- Manage program budgets, ensuring accurate forecasting, invoicing, and reconciliation.
- Monitor expenses and negotiate with vendors to optimize cost efficiency.
- Ensure profitability of accounts while maintaining quality and client satisfaction.
Measurement and Reporting
- Define and track KPIs for all campaigns, ensuring measurable success aligned with client objectives.
- Analyze performance data and develop comprehensive post-program reports with actionable insights.
- Present campaign results to clients and recommend strategies for future optimizations.
Technology & Innovation
- Embrace emerging technologies, including artificial intelligence (AI), to enhance productivity, creativity, collaboration, and decision-making.
- Continuously seek opportunities to improve workflows through automation and AI-enabled solutions while maintaining the highest standards of accuracy, confidentiality, ethics, and data security.
- Stay informed on emerging AI trends and best practices, applying new capabilities where they create value for clients, colleagues, and the organization.
Qualifications:
- Experience: 3-5 years in experiential marketing or a related field, with at least 2 years in a supervisory or client-facing role.
- Proven track record of managing large-scale events or activations.
- Exceptional organizational and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Ability to critically evaluate and validate AI-generated content and insights, exercising sound judgment to ensure accuracy, quality, confidentiality, and alignment with client and organizational standards.
- Analytical mindset with the ability to interpret data and develop actionable insights.
- Proficiency in project management tools and software.
- Familiarity with vendor management, permitting, and staffing for live events.
Why Join Us?
At Influence Marketing, we believe great work starts with great people. We are committed to building an environment where collaboration thrives, innovation is encouraged, and every employee has the opportunity to grow personally and professionally. When you join our team, you're not just taking a job—you’re becoming part of a culture that values creativity, excellence, and making lasting impressions.
How to Apply
Please submit your resume and cover letter to: [email protected]
Pay Transparency Statement
We are committed to transparency in our hiring process. The listed salary range reflects what the company is willing to pay for this role, based on skills, experience, and market data.
AI Disclosure
- At Influence Retail Services Inc. (2025) and Influence Marketing Services Inc., people are at the center of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks), AI is never the decision maker.
- Resumes and candidate information are personally reviewed by our recruiters and/or hiring manager, and all hiring decisions are made by people who bring judgment, care, and expertise to each match. If any recruitment process involves a greater degree of AI use during an interview or assessment, we will communicate that to short-listed candidates, so they are aware in advance.
- Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.
· We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example, to refine their writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies.
- AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so that we can make the best possible match between you and our company.
Job Type: Full-time
Pay: From $80,000.00 per year
Ability to commute/relocate:
- Mississauga, ON L4W 5B5: reliably commute or plan to relocate before starting work (required)
Work Location: In person
