2 meilleures offres (customer experience representative, remote) (à pourvoir)

Bilingual (English/French) Customer Service Representative
Premier NX —À domicile
- De 19 $ à 21 $ de l’heure
- Temps plein
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
7 h
Client Success Account Manager
PayByPhone —Toronto, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
- Informatique
- Vente
- Assurance Dentaire
- Programme d'Aide aux Employés
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer experience representative (remote)

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Bilingual (English/French) Customer Service Representative

Premier NX
À domicile

Postuler rapidement

Détails du poste

Permanent | Temps plein
Il y a 7 heures

Avantages

Tenue Décontractée
Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Dentaire
Congés payés
Travail à domicile
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie

Compétences

Bilingue
Français
Service à la clientèle
Anglais
Assurance qualité
Compétences en communication

Description complète du poste

Bilingual (English/French) Customer Service Representative

Premier NX provides customer experience solutions for leading brands in the pharmaceutical, healthcare, food, consumer packaged goods, and beauty care industries. We are looking for a bilingual Customer Service Representative to support consumers with professionalism, accuracy, and care.

In this remote role, you will respond to consumer inquiries by phone, text, chat, and written communication while meeting client service levels and compliance standards.

Summary

The Customer Service Representative handles complex consumer inquiries, provides product information and support, troubleshoots issues, and ensures all cases are documented accurately for follow-up when needed.

Hours and Work Environment

Support is provided Monday through Friday. This is a remote, high-volume contact centre role with company-supplied equipment. Representatives are assigned a regular shift and must work the full scheduled shift; this is not a flexible-schedule position.

Key Requirements

Demonstrate empathy, patience, sensitivity, and excellent service with every consumer interaction.
Maintain a private workspace and meet telecommuting requirements, including minimum internet service of 100 Mbps download speed.
Work accurately across multiple systems and communication channels while documenting complete case notes.
Meet Quality Assurance expectations for service, product knowledge, case coding, and compliance.
Participate in remote training, including independent reading, systems training, SOPs, and product training.

Key Responsibilities

Answer incoming calls, texts, chats, and written inquiries.
Troubleshoot consumer product issues and provide accurate product information and recommendations.
Handle quality complaints, adverse events, and claims according to Standard Operating Procedures.
Maintain current knowledge of company products, services, and promotions.
Bilingual fluency in English and French, both written and spoken.
Previous customer service, contact centre, or consumer support experience preferred.
Strong communication, listening, and problem-solving skills.
Ability to show empathy, patience, and professionalism in every interaction.
Comfortable using multiple systems and communication channels, including phone, chat, text, email, and CRM tools.
Strong attention to detail with the ability to document cases accurately and completely
Accurately and promptly log all customer and contact information in CRM tools while following compliance standards.

Premier NX is committed to building a diverse and inclusive team. We encourage applications from all qualified individuals, including visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

Pay: $19.00-$21.00 per hour

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Work from home

Language:

French (required)

Work Location: Remote

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Bilingual (English/French) Customer Service Representative

Client Success Account Manager

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