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Banquet Operations Supervisor

Heritage Park
Calgary, AB

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Détails du poste

Compétences

Hospitalité
ProServe
Port de charges lourdes
Service à la clientèle
Diplôme d'études secondaires
Sens de l'organisation
Service de bar
Compétences en communication

Description complète du poste

Job Title: Banquet Operations Supervisor

Department: Business Development – Banquets

Position Type: Casual

Hours of Work: Vary based on operational needs up to 40 per week

Hourly Wage: $17.50 + Gratuities

What we offer:

Flexible work arrangements where no one day is similar
Working in a beautiful park setting
Free entrance to the Park, including to our many public special events
Employee discounts on food and retail items and free parking

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

Reporting to the Banquet Operations Manager, Banquet Manager, and Assistant Managers, the Banquet Operations Supervisor is responsible for overseeing the effective and consistent delivery of banquet and catered events at Heritage Park. This role supports the planning and execution of events to ensure a high standard of service, operational efficiency, and an exceptional guest experience.

The position provides hands-on leadership to banquet and kitchen teams throughout all stages of event execution. In the absence of senior leadership, the Banquet Operations Supervisor assumes Manager on Duty (MOD) responsibilities, providing on-site oversight, supervising staff, supporting guest satisfaction, and addressing operational issues to ensure successful event delivery.

Responsibilities:

Event Operations & Logistics

Ensure all banquet supplies (linens, dishes, cutlery, glassware, and paper products) are delivered and set at the correct location for each function.
Assist in transferring products and supplies between venues as required.
Oversee and assist with event setup, organization, and breakdown.
Ensure dirty linen is returned to Gasoline Alley as appropriate.
Support product ordering and assist with staff and volunteer scheduling as assigned.
Monitor event execution to ensure adherence to event orders, timelines, and service standards.

Leadership & Supervision

Provide leadership, direction, and support to Banquet and Kitchen staff before, during, and after events.
Supervise Banquet Captains, Servers, and Bartenders to ensure compliance with policies, procedures, and service standards.
Step into operational roles such as Banquet Captain or Bartender when required.
Address service challenges promptly and professionally to ensure a seamless guest experience.

Manager on Duty Responsibilities

When senior management is not on-site, the Banquet Operations Supervisor:
Acts as the primary on-site leader with full operational authority.
Makes timely decisions regarding guest concerns, staffing matters, and operational challenges.
Handles and resolves escalated guest complaints.
Ensures compliance with health & safety, AGLC Compliance, and organizational policies.
Responds appropriately to emergencies or incidents in accordance with Heritage Park procedures.
Maintains overall service standards and operational excellence across venues.

Guest Experience

Deliver an exceptional visitor experience through friendly, courteous, and professional interactions.
Create a welcoming, customer-focused atmosphere by actively acknowledging and engaging guests.
Handle concerns positively and provide helpful information to enhance the visitor experience.

Organizational Excellence and Wellbeing

Contribute to inspiring and immersive experiences at the Park by engaging in Heritage Park initiatives that align with our mission and vision, ensuring authenticity in our historical setting and stories.
Actively support a positive work environment by creating an atmosphere of inclusion, engagement, belonging, and fulfillment for employees and volunteers, in line with Heritage Park values.
Recognize all contributors to our community as integral to our success, fostering a sense of community and collaboration.
Demonstrate responsible stewardship of our people, collections, and financial assets by driving growth with innovation, transparency, and financial sustainability, while embracing our historical assets and recognizing all contributors.
Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries, and hazards, participating in employer training, and adhering to policies including the Code of Conduct and the Workplace Violence and Harassment policy.
Volunteers are a vital part of Heritage Park’s success. Employees are expected to collaborate respectfully with volunteers and contribute to an environment where volunteers feel heard, safe, welcomed, and supported, recognizing the important role they play in delivering exceptional experiences for our community.

Required Qualifications:

High school diploma or equivalent. Post-secondary training in the hospitality area would be an asset
Minimum of one year of previous experience in banquet operations or related hospitality roles.
Knowledge of banquet supplies, set-up procedures, and organizational skills.
Possessing a valid Class 5 driver's and ProServe license is required.
Ability to assist with product ordering and staff/volunteer scheduling.
Leadership and supervisory skills to provide support to Banquet and Kitchen staff.
Flexibility to accept shifts as a Banquet Captain or Bartender when required.
Strong customer service skills with a friendly and courteous demeanour.
Effective communication skills for interactions with guests, staff, and volunteers.
Ability to handle situations positively and provide valuable information.
Willingness to perform various duties as required by the Banquet Manager and Assistant Managers.
All successful candidates (over the age of 18) will be required to complete a Police Information Check as a condition of employment. A criminal record will not automatically disqualify an applicant; any information disclosed will be assessed confidentially on a case-by-case basis in accordance with Alberta human rights legislation, considering relevance to the role and our commitment to equitable and inclusive hiring practices

Special Clothing and Equipment:

Appropriate costuming and safety equipment will be provided by Heritage Park if applicable; and
Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.

Special Working Conditions:

The position will be exposed to weather extremes and will work both indoors and outdoors; and
This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods

Hours of Work:

The standard hours for this role vary based on operational needs
A minimum availability of two shifts per week is required (weekdays and weekends)
Holiday, evening, and weekend availability is required

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