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Assistant Service Manager

Mercedes-Benz Langley
Langley, BC

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Détails du poste

Temps plein
Il y a 12 jours

Avantages

Assurance Dentaire

Compétences

Service à la clientèle
Sens de l'organisation
Compétences en communication
Gestion du temps

Description complète du poste

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri

Position Overview

Mercedes-Benz Langley is currently looking to fill the position of Assistant Service Manager. Reporting to the Service Manager, this role supports the day-to-day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.

The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns. This position works closely with customers, technicians, and dealership leadership to support efficient service operations and a positive service experience.

The expected annual salary for this position is $110,000.00 - $130,000.00.

Primary Duties and Responsibilities

Assist the Service Manager with the daily operations of the Service Department
Support Service Advisors in managing customer interactions, appointments, and follow-up communication
Assist customers with service reminders, appointment scheduling, recall notifications, and service visit follow-ups
Help ensure high-quality service and repairs are delivered to customers
Handle escalated customer concerns or complaints in a professional and timely manner
Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements
Support adherence to dealership processes, standards, and operational procedures
Work collaboratively with technicians and other departments to promote efficient workflow
Assist with maintaining a clean, organized, and customer-focused service environment
Contribute to continuous improvement efforts within the Service Department
Perform other duties as assigned to support service operations

Qualifications Required

Experience & Knowledge

Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role)

General understanding of vehicle mechanics and service operations

Skills & Abilities

Strong customer service and interpersonal skills
Excellent written and verbal communication skills
Strong organizational skills with attention to detail
Ability to effectively multi-task in a fast-paced environment
Dependable, self-motivated, and able to work with minimal supervision
Effective administrative and time-management skills
Ability to work collaboratively with dealership teams
Legally entitled to work in Canada

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program
Job-specific coaching & training programs
Comprehensive health & dental plans
Employee wellness & assistance programs
Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

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