1 meilleure offre (team supervisor, fredericton, nb) (à pourvoir)

Bilingual (EN/FR) Customer Care Furniture Specialist (Remote)
Staples —Canada
- De 42 500 $ à 53 100 $ par an
- Temps plein
- Télétravail
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
- Assurance Dentaire

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : team supervisor (fredericton, nb)

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Bilingual (EN/FR) Customer Care Furniture Specialist (Remote)

Staples
Canada

Postuler dès maintenant

Détails du poste

Temps plein

Avantages

Assurance Dentaire
REER

Compétences

Microsoft Powerpoint
Bilingue
Microsoft Word
Français
Microsoft Excel
Marketing
Service à la clientèle
Anglais
Baccalauréat
Diplôme d'études collégiales (hors Québec)

Description complète du poste

Some of what you will do:

Effectively manages customer inquiries and orders for contract furniture, receives and enters orders, identifies and Resolving problems to meet the needs of our customers in a courteous and professional manner. Proactively provides a consistent, reliable customer service experience and promotes the retention of the customer base. If an inquiry cannot be resolved at point of contact, tracks the inquiry to completion through the appropriate departments and systems. Work is performed under the direction of department supervisor/manager.

Specifically, you will:

Effectively manage customer interactions by addressing customer needs through evaluating inquiries, providing appropriate assistance, accurately processing orders, and following through to ensure customer needs are met in a complete, timely and effective manner.
Manage purchase orders, vendor acknowledgments and merchandise returns for customers.
Verify product costs, order margins and chargeable service fees are accurate and escalate for managers approval if outside of guidelines.
Identify and close opportunities through understanding of furniture vendor catalogues and product lines, use of discount structures and pricing guidelines.
Manage and resolve customer concerns or problems and follows up with customers to assure appropriate action is taken and issues are resolved to the customer’s satisfaction, within a reasonable time frame.
Participates in ongoing process training, vendor training and furniture business updates.

Some of what you need:

Minimum 2 years previous customer service experience and office furniture industry knowledge
Bilingualism In English & French is required.
Knowledge of commonly used concepts, practices and procedures in the furniture industry
Experienced and proficient in MS Word, MS Excel, with working knowledge and skill in MS PowerPoint.
A university degree and / college diploma with emphasis on communication, marketing and/or project management.
Detail oriented and able to work independently with little supervision, as well as working effectively in a team environment.
Excellent organization skills with the ability to prioritize and manage multi-tasks.
Able to work in a fast paced, high-demand environment.

Some of what you will get:

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

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We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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team supervisor emplois - fredericton, nb

Bilingual (EN/FR) Customer Care Furniture Specialist (Remote)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : team supervisor (fredericton, nb)

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