12 meilleures offres (customer service representative, kitchener, on) (à pourvoir)

Dispatcher / Customer Service Coordinator
Lancaster Group Inc —Hamilton, ON
- De 50 000 $ à 58 000 $ par an
- Temps plein
- Service à la clientèle
- Expérience administrative
- Plomberie
- Assurance Dentaire
- Congés payés
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Client Care Representative – Bilingual (French/English)
Equitable CA —Waterloo, ON
- 55 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Compétences en communication
Postuler rapidement
il y a 5 jours
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
TP Canada —Waterloo, ON
- De 15,75 $ à 18,00 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Programme d'Aide aux Employés
Customer Service Representative
MCDOUGALL ENERGY INC —Burford, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Diplôme d'études secondaires
- Programme d'Aide aux Employés
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il y a 7 jours
Customer Services Associate
Woodbine Entertainment Group —Campbellville, ON
- De 18 $ à 19 $ de l’heure
- Temps partiel
- Anglais
- Caisse
- Compétences en communication
Postuler rapidement
il y a 5 jours
Customer Service Representative - French Bilingual - Guelph Based
Royal Brinkman Canada Inc —Guelph, ON
- De 24 $ à 26 $ de l’heure
- Temps plein
- Bilingue
- Marketing
- Service à la clientèle
- Jours fériés payés
- Assurance Invalidité
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Client Care Representative – Bilingual (Mandarin/Cantonese/English)
Equitable CA —Waterloo, ON
- 55 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Compétences en communication
Postuler rapidement
il y a 5 jours
Customer Service Representative / Water Delivery Driver
The Water Bar —Brantford, ON
- 17,60 $ de l’heure
- Temps partiel
- Bar
- Vente
- Service à la clientèle
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Veterinary Client Service Representative
MHMI —Hamilton, ON
- Programme d'Aide aux Employés
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Veterinary Client Care Representative - Burlington
MHMI —Hamilton, ON
- De 18 $ à 20 $ de l’heure
- Temps partiel
Postuler rapidement
OMNI Customer Fulfillment Associate (4 AM AVAILABILITY)
Walmart Canada —Waterdown, ON
- À partir de 17,75 $ de l’heure
- Temps plein
Customer Service Associate
Funzilla Hamilton Inc. —Ancaster, ON
- 17,60 $ de l’heure
- Temps partiel
- Certification RCR
- Service à la clientèle
- Expérience auprès des enfants
- Heures d'arrivée et de départ flexibles
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (kitchener, on)

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Dispatcher / Customer Service Coordinator

Lancaster Group Inc
Hamilton, ON

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Détails du poste

Temps plein

Avantages

Tenue Décontractée
Assurance Dentaire
Congés payés
Vacances payées
Stationnement sur place

Compétences

Utilisation d'un ordinateur
Service à la clientèle
Expérience administrative
Gestion des horaires
Plomberie
Système CVC
Construction et rénovation
Étiquette au téléphone
Compétences en communication

Description complète du poste

Company Overview

Lancaster Heating & Cooling Inc. is a trusted heating, ventilation, and air conditioning company based in Hamilton, Ontario. As part of Lancaster Group Inc., LHCI provides professional HVAC service, repair, installation, and maintenance for residential and light commercial customers across Hamilton and surrounding communities.

Our team is committed to delivering reliable service, quality workmanship, and a positive customer experience from the first phone call to the completion of each job. We are looking for a highly organized, customer-focused Dispatcher / Customer Service Coordinator to join our busy heating and cooling team.

Position Summary

Lancaster Heating & Cooling Inc. is seeking a dependable and detail-oriented Dispatcher / Customer Service Coordinator to support the daily scheduling and coordination of HVAC service calls, maintenance appointments, installations, and technician dispatching.

This is a fast-paced role that requires excellent communication, strong organization, the ability to prioritize changing demands, and a calm, professional approach when dealing with customers, technicians, and internal team members.

The successful candidate will be responsible for answering customer calls, booking appointments, dispatching technicians, updating schedules, communicating job details, and ensuring service calls are handled efficiently and professionally.

Key Responsibilities

· Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner.

· Schedule and coordinate service calls, maintenance appointments, estimates, and installation-related appointments.

· Dispatch HVAC technicians based on availability, skill set, location, urgency, and job requirements.

· Prioritize emergency service calls and adjust schedules as needed throughout the day.

· Communicate clearly with technicians regarding job details, customer concerns, access instructions, parts requirements, and schedule changes.

· Keep customers informed regarding appointment timing, technician arrival windows, delays, and follow-up requirements.

· Accurately enter customer information, job notes, appointment details, and service updates into the company system.

· Monitor daily schedules to ensure technicians are assigned efficiently and routes are organized effectively.

· Coordinate with service managers, installers, sales staff, and administrative team members to support smooth daily operations.

· Follow up on incomplete calls, return visits, parts orders, maintenance agreements, and customer requests.

· Assist with preparing work orders, invoices, estimates, and service documentation as required.

· Help maintain accurate customer records, service history, and equipment information.

· Support seasonal call volume during busy heating and cooling periods.

· Provide excellent customer service while representing Lancaster Heating & Cooling in a professional manner.

Qualifications

· Previous dispatching, customer service, scheduling, or administrative experience is preferred.

· Experience in HVAC, plumbing, electrical, construction, trades, or a service-based business is considered a strong asset.

· Strong phone etiquette and customer service skills.

· Ability to manage multiple calls, schedules, and priorities in a busy environment.

· Comfortable using computers, scheduling software, email, and Google Workspace.

· Strong attention to detail and accurate data-entry skills.

· Ability to remain calm, professional, and solutions-focused under pressure.

· Strong verbal and written communication skills.

· Ability to work independently and as part of a team.

· Knowledge of Hamilton and surrounding service areas is considered an asset.

· Experience working with technicians, installers, or field staff is considered an asset.

Skills and Attributes

· Highly organized and able to manage changing priorities.

· Friendly, professional, and customer-focused.

· Strong problem-solving and decision-making skills.

· Able to communicate clearly with both customers and technicians.

· Reliable, punctual, and accountable.

· Able to work in a fast-paced office environment.

· Strong attention to detail.

· Positive attitude and willingness to learn.

· Team-oriented with a willingness to support others.

· Able to handle stressful situations with patience and professionalism.

What We Offer

· Competitive compensation based on experience.

· Full-time, stable employment.

· Monday to Friday schedule.

· Health and dental benefits.

· Paid vacation and paid time off.

· On-site parking.

· Supportive, team-oriented work environment.

· Opportunity to work with an established, family-owned company.

· Training and support to help you succeed in the role.

· Long-term career opportunity within Lancaster Heating & Cooling and Lancaster Group Inc.

Why Join Lancaster Heating & Cooling?

At Lancaster Heating & Cooling, our dispatch and office team play an essential role in delivering a great customer experience. As the first point of contact for many customers, you will help ensure service calls are handled efficiently, technicians are supported, and customers feel confident they are in good hands.

This is an excellent opportunity for someone who enjoys helping people, staying organized, solving problems, and working in a busy service environment.

Pay: $50,000.00-$58,000.00 per year

Benefits:

Casual dress
Dental care
On-site parking
Paid time off

Experience:

Dispatch : 2 years (required)

Work Location: In person

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Affinez votre recherche

customer service representative emplois - kitchener, on

Dispatcher / Customer Service Coordinator

Client Care Representative – Bilingual (French/English)

Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent

Customer Service Representative

Customer Services Associate

Customer Service Representative - French Bilingual - Guelph Based

Client Care Representative – Bilingual (Mandarin/Cantonese/English)

Customer Service Representative / Water Delivery Driver

Veterinary Client Service Representative

Veterinary Client Care Representative - Burlington

OMNI Customer Fulfillment Associate (4 AM AVAILABILITY)

Customer Service Associate

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (kitchener, on)

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