Our state-of-the-art contact center is the heartbeat of goeasy - proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country's fastest-growing companies and be part of something extraordinary. Welcome to goeasy!
At goeasy, our people and culture are at the heart of everything we do - and we're proud to be recognized for it. We've been named one of Canada's Top Growing Companies, Greater Toronto Top Employers, and we're honored to have received Canada's Most Admired Corporate Cultures award. We're also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine's 2025 list of Canada's Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.
Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy's success.
As a Bilingual Loan Processor Specialist, Secured, you will play a critical role in supporting the secured lending process by reviewing applications, assessing risk, and ensuring lending decisions are made in accordance with company policies and procedures. You will partner closely with branch teams and internal stakeholders to deliver timely, accurate, and compliant lending decisions while maintaining a high level of customer and business support.
A day in the life of a Bilingual Loan Processor Specialist, Secured :
- Review and approve secured lending applications in accordance with company policies and delegated lending authority.
- Analyze applicant information, supporting documentation, and credit profiles to make informed lending decisions.
- Verify and validate key application details, including income, employment, pay statements, credit bureau information, and loan qualification calculations.
- Ensure requested loan amounts align with qualified lending limits and company guidelines.
- Assess properties to ensure they meet established secured lending requirements.
- Issue final mortgage and secured lending approvals in accordance with policy.
- Provide clear and professional rationale to branch teams regarding loan decisions, including approvals, declines, and conditional requirements.
- Respond to inquiries from sales and branch staff regarding application status, underwriting decisions, and exception requests.
- Identify potential fraudulent applications or documentation and escalate findings to the appropriate departments for investigation.
- Adhere to all policies, procedures, compliance requirements, and audit standards.
- Meet established service level agreements (SLAs) and productivity targets.
- Support continuous improvement initiatives by identifying training opportunities, process enhancements, and operational efficiencies.
- Gather and communicate feedback from branch partners to help improve the lending experience and streamline processes.
- Review and approve property appraisals, where qualified and required
What we are looking for:
- Exceptional verbal and written communication skills in English and French, with the ability to effectively support and influence stakeholders across the retail network.
- Strong attention to detail and commitment to accuracy.
- Excellent analytical, problem-solving, and decision-making skills.
- Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
- Intermediate proficiency in Microsoft Office applications, with a strong emphasis on Excel and PowerPoint.
- Knowledge of secured lending and mortgage underwriting principles is preferred.
- Understanding of the mortgage origination process, from application through funding and closing, is considered an asset.
- Ability to identify risk indicators and potential fraud concerns during the application review process.
- Strong organizational skills with the ability to meet deadlines and service level expectations.
- Demonstrated commitment to compliance, quality, and policy adherence.
- Flexible and adaptable, with a willingness to learn and embrace evolving business needs.
- Ability to work a variety of shifts between 8:00 a.m. and 10:00 p.m., including rotational Saturdays, to support customers and branches across Canada.
Why work with us?
- Leverage our RRSP match and Employee Share Purchase Plan programs.
- State of the art office, with free Company Gym, Games Room
- Employee discounts on furniture, electronics, and appliances.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a customizable package including options for 100% coverage.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.
- For complete picture of total rewards, please click here.
We are offering $44,200.00 - $54,392.00/year CAD for this role, plus the opportunity to earn monthly bonuses.
We're committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.
At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.
Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you'll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.
This posting is for an existing vacancy within our team.
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
