25 meilleures offres (customer experience representative, remote) (à pourvoir)

Airline Support Specialist - Calgary, Alberta
Accommodations Plus International —Calgary, AB
- 26 $ de l’heure
- Heures supplémentaires
- Télétravail
- Espagnol
- Service à la clientèle
- Compétences rédactionnelles
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Order Management & Customer Service Representative
Best Access Doors —Mississauga, ON
- Temps plein
- Télétravail
- Microsoft Excel
- Salesforce
- Systèmes PGI
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Customer Service Representative
Resolve Sleep Health —Ottawa, ON
- 22 $ de l’heure
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
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Customer Experience Representative (Part-Time)
Teksavvy Solutions Inc. —Chatham-Kent, ON
- De 18,17 $ à 21,44 $ de l’heure
- Temps partiel
- Bilingue
- Espagnol
- Compétences rédactionnelles
- Programmes de Bien-être
- Programme d'Aide aux Employés
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Customer Service Representative
Export Packers —Brampton, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Vente
- Gestion des stocks
- Travail à domicile
- Programme d'Aide aux Employés
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il y a 7 jours
Customer Service Representative
CAP St-Barnabé —Hamilton, ON
- De 40 000 $ à 55 000 $ par an
- Temps plein
- Bilingue
- Logiciels de GRC/CRM
- Espagnol
- Congés payés
- Travail à domicile
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il y a 5 jours
Customer Service Representative Onsite (Waterloo)
TP Canada —Waterloo, ON
- 18,20 $ de l’heure
- Temps plein
- Google Suite
- Service à la clientèle
- Anglais
- Heures d'arrivée et de départ flexibles
Customer Service Representative Lead
Watson Gloves —Burnaby, BC
- De 62 000 $ à 68 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Congés payés
Customer Service Representative - (PT)
Prometric —Vancouver, BC
- 19 $ de l’heure
- Temps partiel
- Microsoft Excel
- Microsoft Access
- Service à la clientèle
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Customer Happiness Ambassador
Cozey —Montréal, QC
- 50 000 $ par an
- Fins de semaine au besoin
- Travail hybride
- Bilingue
- Microsoft Excel
- Service à la clientèle
Postuler rapidement
il y a 2 jours
Customer Service Representatives
CyFrame —Montréal, QC
- Travail hybride
- Bilingue
- Baccalauréat
- Compétences en communication
- Régimes de participation aux bénéfices
- Heures d'arrivée et de départ flexibles
Bilingual French/English Customer Service Agent REMOTE
AnswerNet —Winnipeg, MB
- 19,50 $ de l’heure
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
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Digital Support Squad Rep
In Social —Toronto, ON
- Fins de semaine au besoin
- Télétravail
- Service à la clientèle
- Compétences rédactionnelles
- Baccalauréat
Bilingual Relationship Consultant
Manulife —À domicile
- De 59 100 $ à 98 500 $ par an
- Temps plein
- Télétravail
- Bilingue
- Anglais
- Déplacements à prévoir
- Assurance Invalidité
- Assurance Dentaire
Billing and Implementation Specialist
Event Temple —À domicile
- De 50 000 $ à 65 000 $ par an
- Temps plein
- Télétravail
- Vente
- Service à la clientèle
- Hôtel
- Assurance Dentaire
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il y a 8 jours
Call Center Representative
KTI Limited —Chestermere, AB
- 41 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Travail à domicile
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Technical Service Representative
Jacuzzi Group —Mississauga, ON
- À partir de 55 000 $ par an
- Heures supplémentaires
- Télétravail
- Bilingue
- Service à la clientèle
- Systèmes PGI
- Assurance Dentaire
- Congés payés
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Gestionnaire de l’expérience client et de la documentation
AutoCanada Inc. —Montréal, QC
- Fins de semaine au besoin
- Télétravail
- Bilingue
- Expérience en gestion
- Schémas
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il y a 6 jours
Sales Support Specialist - Canada
D&H —Mississauga, ON
- Télétravail
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Bourses d'Études
Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen
Enbridge —Gatineau, QC
- Temps plein
- Travail hybride
- Service à la clientèle
- Anglais
- Microsoft Office
- Programmes de Bien-être
- Jours fériés payés
Facilities Relationship Strategist
City of Calgary —Calgary, AB
- De 48,54 $ à 64,88 $ de l’heure
- Temporaire
- Service à la clientèle
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2 h
Customer Success Manager
PocketHealth —À domicile
- De 70 000 $ à 90 000 $ par an
- Temps plein
- Télétravail
- Soins infirmiers
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- Baccalauréat
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Bilingual Medical Tele-Interviewer
Manulife —À domicile
- De 39 225 $ à 65 375 $ par an
- Temps plein
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Invalidité
- Assurance Dentaire
il y a 1 jour
Représentant(e) bilingue en expérience client (Télétravail – Québec)
Waste Logic —Ville de Québec, QC
- Fins de semaine au besoin
- Télétravail
- Bilingue
- Microsoft Word
- Microsoft Excel
Postuler rapidement
Full-Time Bilingual Inbound Customer Service Representative (No Sales) – Work from Home
TWCC —Winnipeg, MB
- De 20,50 $ à 22,55 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Outlook
- Service à la clientèle
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 13 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer experience representative (remote)

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Airline Support Specialist - Calgary, Alberta

Accommodations Plus International
Calgary, AB

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Détails du poste

Temps plein

Compétences

Espagnol
Service à la clientèle
Centre d'appels
Compétences rédactionnelles
Classement
Sens de l'organisation
APIs
Compétences en informatique
Étiquette au téléphone
Hôtellerie

Description complète du poste

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.

Position Type and Expected Hours of Work
This is a full-time position. A flexible schedule is required, including availability for morning, evening, overnight shifts, weekends, and holidays, based on business needs.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total customer service to include but not limited to the following:

Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.

Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours.
Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner.
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies

Knowledge of airline crew scheduling is a strong plus.
Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
Excellent Interpersonal skills.
Able to work in a fast paced environment.
Great telephone etiquette.
Excellent writing skills.
Excellent computer skills.
Ability to multi task and prioritize.
Detail oriented with great organizational skills.
Flexible work schedule including availability to work weekends and holidays.
Able to work overtime if needed.
Second language, preferrable Spanish is a plus.

Required Experience

Ability to positively present API in customer facing situations.
Customer service background is a plus.
Airline/Hotel/Travel experience is a plus.

Compensation
The good faith compensation rate for this position is $26.00 CAD per hour.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer experience representative (remote)

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