In 1985, Ed McNally founded Big Rock Brewery Inc. (“Big Rock”) to contest the time's beer trends. Three bold, European-inspired offerings forged an industry at a time heavy on easy drinking lagers and light on flavour. Today, our extensive portfolio of signature beers, ongoing seasonal offerings, ciders (Rock Creek Cider® series) and custom-crafted private label products keep us at the forefront of the craft beer revolution and still proudly contesting the beer trends of today.
Summary
At Big Rock Brewery, we believe great beer is built on great people—and the right technology helps bring it all together. We're looking for an experienced IT Manager to lead our technology operations, keeping our systems secure, reliable, and running as smoothly as a perfectly poured pint. This is a hands-on leadership role where you'll balance strategic planning with leaders and day-to-day problem-solving, supporting a Microsoft-based environment that includes Microsoft 365, SAP Business One (ERP), and SQL Server Reporting Services (SSRS). If you enjoy building smart solutions, supporting great teams, and don't mind working in a brewery where beer is part of the culture, we'd love to hear from you.
Responsibilities
IT Leadership & Strategy
Own the company's overall IT strategy, roadmap, and budget, aligning technology investments with business goals.
Evaluate, recommend, and implement new technologies, tools, and vendors to improve efficiency, security, and scalability.
Manage relationships with external vendors, managed service providers, and consultants (hardware, software, telecom, and internet service providers).
Develop and maintain IT policies, procedures, and documentation, including security, acceptable use, and disaster recovery.
Infrastructure & Systems Administration
Administer and maintain the Microsoft 365 environment, including Exchange Online, SharePoint, Teams, Entra ID (Azure AD), and OneDrive.
Manage on-premises and cloud infrastructure, including servers, networking (LAN/WAN, VPN, firewalls), and Wi-Fi.
Oversee backup, disaster recovery, and business continuity planning and testing.
Maintain and monitor the SQL Server environment supporting the CRM and enterprise reporting, ensuring performance, availability, security, and data integrity.
Data, Reporting & Business Intelligence
Partner with and provide backup support to the Database Administrator/Reporting Analyst on the Microsoft SQL Server environment supporting the custom-built CRM, including database maintenance, performance tuning, backups, and security.
Provide day-to-day IT oversight of the SQL Server environment, including patching, infrastructure, and access/security, while the DBA/Reporting Analyst owns database and report development.
Support the CRM from a technical perspective, coordinating with developers and vendors on updates, bug fixes, integrations, and enhancements.
Collaborate with the DBA/Reporting Analyst to support the ongoing evolution and modernization of the organization's reporting environment while providing backup support for reporting operations as needed.
Help manage the Power BI environment, including workspace and access governance, gateway configuration, and general troubleshooting.
Partner with Finance, Sales, Operations, and other departments to gather reporting requirements and coordinate appropriate reporting solutions.
ERP Support (SAP Business One)
Serve as the primary internal owner and administrator of SAP Business One, coordinating with implementation partners on upgrades, patches, customizations, and integrations.
Support user account management, permissions, and basic troubleshooting within SAP Business One.
Partner with business stakeholders to support reporting requirements and coordinate report development with internal or external resources.
Security & Compliance
Manage the organization's cybersecurity posture, including endpoint protection, patch management, email security, multi-factor authentication, and user access controls.
Lead security awareness initiatives and phishing simulation/training programs.
Ensure compliance with applicable data protection and industry regulations.
Manage the response to security incidents, outages, and other technology-related disruptions.
Team & Vendor Management
Lead and support IT team members while coordinating with outsourced IT service providers when required.
Partner closely with the Database Administrator/Reporting Analyst to align infrastructure, security, and technology priorities.
Prioritize and manage the IT support queue to ensure timely resolution of employee requests.
Oversee employee onboarding and offboarding from an IT perspective, including accounts, hardware, and system access.
End-User Support
Provide escalation-level technical support for hardware, software, and network issues.
Manage the procurement, deployment, and lifecycle of laptops, desktops, mobile devices, printers, and other IT equipment.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
8+ years of progressive IT experience, including 4+ years in an IT management or lead role, ideally within an SMB environment.
Relevant certifications: Microsoft 365 Certified (Administrator Expert), Microsoft Certified: Azure Administrator, ITIL Foundation, or similar.
Strong hands-on experience administering Microsoft 365 (Exchange Online, Entra ID/Azure AD, SharePoint, Teams).
Experience supporting or administering SAP Business One or a comparable mid-market ERP system.
Working knowledge of SQL Server and SSRS (report deployment, subscriptions, basic query/troubleshooting skills).
Solid understanding of networking fundamentals (TCP/IP, VPN, firewalls, Wi-Fi).
Experience with backup/DR solutions and cybersecurity best practices (endpoint protection, MFA, patch management).
Prior experience managing a small team and/or outsourced IT partners.
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Strong vendor management and budgeting skills.
Experience with SQL query writing/report authoring (SSRS report design) a strong asset.
Work Environment
This position is primarily based onsite at our Calgary brewery and corporate office, with occasional flexibility where business needs permit.
This is a hands-on role requiring regular movement throughout the facility to support office staff, brewery operations, and warehouse environments.
Work is performed in both office and production settings, which may include exposure to noise, varying temperatures, forklifts, and manufacturing equipment. Appropriate safety practices and personal protective equipment (PPE) are required when entering production areas.
Occasional lifting of IT equipment (up to 25 lbs), including laptops, monitors, printers, and networking hardware, may be required.
Some after-hours or weekend work may be necessary to support system upgrades, maintenance windows, or critical business operations.
Occasional travel between company locations or to vendor sites may be required.
Perks & Benefits
100% employer-paid comprehensive Health & Dental benefits
$1,000 annually toward your Health Spending Account (HSA) and Personal Spending Account (PSA)
RRSP matching program starting at 4.5% for all employees
Company TFSA program
$600 annual Beer Spending Account
Birthday off with pay
Annual performance-based salary increases
AwardCo employee recognition & reward program
Perkopolis membership
30% discount on GoodLife Fitness memberships (no enrollment fee)
Up to $5,000 lifetime fertility treatment benefit
Annual safety boot allowance (eligible positions)
Free on-site parking
Casual dress code
Employee discounts at our brewery restaurant
Access to our on-site employee taproom
Community gardens at our Calgary brewery
Weekly Beer O'Clock socials
Employee-centric culture with regular social events and team celebrations
Opportunities for professional growth and career developmen
