Brooker Ridge Animal Hospital in Newmarket, Ontario is hiring a Veterinary Assistant / Client Care Assistant for a permanent, year-round paid role in our friendly, professional, client-facing veterinary clinic.
This is a hands-on clinic support position. The right applicant will be reliable, practical, comfortable with animals and people, and ready to help wherever the clinic needs support: patient handling, cleaning, appointment flow, reception help, client communication, and daily clinic tasks.
This role is best suited to someone with real paid or ongoing veterinary clinic or animal-care workplace experience. Strong applicants should be able to clearly list the clinic, hospital, kennel, grooming facility, shelter, rescue, daycare, or animal-care workplace where they worked, the dates, approximate hours, and the duties they performed.
Schedule and availability:
- This is a permanent, year-round role, not a summer-only or school-term placement.
- Applicants must be available for ongoing work beyond summer and school placement periods.
- Our clinic needs reliable coverage for scheduled shifts, including closing shifts until at least 7:30pm when required.
- Please apply only if your regular availability can support the clinic schedule year-round, including after September 2026.
- Applicants who are only available during the day, only until 5:00pm, or only for short-term/summer hours are unlikely to be a fit for this role.
Responsibilities:
- Assist veterinarians and clinic staff with safe, compassionate patient handling and restraint.
- Clean and disinfect exam rooms, treatment areas, cages, equipment, floors, and common areas.
- Help prepare rooms, support appointment flow, and keep the clinic organized.
- Assist with laundry, dishes, stocking supplies, waste disposal, and general clinic maintenance.
- Communicate professionally with clients in person and by phone.
- Support reception when needed, including checking clients in/out, taking messages, booking appointments, and gathering patient information.
- Assist before, during, and after appointments and procedures as directed by clinic staff.
- Work calmly and dependably during busy, messy, emotional, and fast-moving clinic situations.
Requirements:
- Available for a permanent, year-round role.
- Not seeking summer-only, seasonal, temporary, co-op, school-placement-only, or volunteer-placement work.
- Able to commute reliably to Brooker Ridge Animal Hospital in Newmarket, Ontario in all seasons.
- Comfortable with cleaning, animal restraint, client communication, reception support, and hands-on clinic duties.
- Comfortable working around dogs, cats, urine, feces, blood, odours, noise, and routine clinic cleaning products.
- Reliable attendance, punctuality, and professional communication.
- Able to follow instructions, ask questions when needed, and work as part of a clinic team.
Preferred experience:
- Paid or ongoing veterinary clinic, animal hospital, kennel, boarding, daycare, grooming, shelter, rescue, or similar animal-care experience.
- Animal restraint or handling experience.
- Client-facing customer service or reception/front desk experience.
- Cleaning and facility care experience in a medical, animal-care, or service environment.
Please do not apply if you are only looking for a summer job, seasonal work, temporary work, a co-op placement, a school placement, a volunteer placement, or a role that ends before/around the start of the school year. This posting is for a permanent, year-round paid position with dependable availability.
Job Types: Full-time, Part-time
Pay: $18.00-$22.00 per hour, depending on experience
Benefits: On-site parking, store discount
Work Location: In person
Brooker Ridge Animal Hospital is an equal opportunity employer. Accommodation is available during the hiring process upon request.
Vacancy status: This posting is for a current vacancy.
AI disclosure: Applications may be organized using Indeed screening and filtering tools, but hiring decisions are made by the clinic team.
Job Types: Full-time, Part-time
Pay: $18.00-$22.00 per hour
Benefits:
- On-site parking
- Store discount
Ability to commute/relocate:
- Newmarket, ON L3X 2M2: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This is a permanent, year-round paid role, not a summer-only, seasonal, temporary, co-op, school-placement-only, or volunteer-placement role. Are you available to work consistently year-round, including after September 2026 and through winter? Please answer YES or NO and explain any limits.
- Our clinic needs reliable coverage for scheduled shifts, including closing shifts until at least 7:30pm when required. Please list the exact days and hours you can work every week year-round, and confirm whether this availability stays the same after September 2026.
- Please describe your paid or ongoing veterinary clinic/animal-care experience. Include workplace name, dates, average hours per week, paid/volunteer/placement status, and duties performed regularly such as restraint, cleaning, reception, client communication, kennel care, or appointment support.
Experience:
- Veterinary Assistant: 1 year (required)
- Customer service: 1 year (preferred)
Work Location: In person
