6 meilleures offres (service advisor, kitchener, on) (à pourvoir)

Service Coordinator
Home Instead —Waterloo, ON
- À partir de 40 000 $ par an
- Temps plein
- Google Suite
- Service à la clientèle
- Conduite de véhicule
- Assurance Dentaire
- Congés payés
Postuler rapidement
20 h
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University of Waterloo —Waterloo, ON
- De 51 306,48 $ à 64 133,10 $ par an
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il y a 14 jours
Program Coordinator, Community Support Services - Part-time 0.5
VON Canada (Ontario) —Woodstock, ON
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- Windows
- Microsoft Office
il y a 3 jours
Parts Advisor
Milton Toyota —Milton, ON
- De 40 000 $ à 60 000 $ par an
- Temps plein
- Service à la clientèle
- Compétences en communication
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il y a 4 jours
Automotive Service Coordinator
Strickland's Stratford —Stratford, ON
- De 18 $ à 20 $ de l’heure
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Parts Advisor
Strickland's Brantford Dealership —Brantford, ON
- De 19 $ à 23 $ de l’heure
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- Service à la clientèle
- Diplôme d'études secondaires
- Sens de l'organisation
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service advisor (kitchener, on)

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Service Coordinator

Home Instead
Waterloo, ON

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Détails du poste

Temps plein
Il y a 20 heures

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Dentaire
Congés payés
Événements d'Entreprise
Stationnement sur place

Compétences

Google Suite
Service à la clientèle
Conduite de véhicule
Sens de l'organisation
Compétences en communication
Permis de conduire
Gestion du temps

Description complète du poste

The Service Coordinator plays a critical role in the success of our team by ensuring exceptional care and service delivery for both our clients and CAREGivers. We are looking for someone who naturally takes the lead, thrives in a fast-paced environment, and is energized by solving challenges as they arise. The ideal candidate is confident on the phone, highly organized, able to juggle multiple priorities at once (calls, emails, scheduling changes, and urgent requests), and genuinely passionate about making a difference in the lives of both our CAREGivers and clients.

This role is perfect for someone who is empathetic, adaptable, solutions-focused, and committed to delivering an outstanding experience every single day. You will work closely with clients, families, CAREGivers, and office team members to create a supportive, positive, and responsive environment where everyone feels valued and cared for.

Schedule: Sunday to Thursday | 8:30 AM – 5:00 PM

Key Roles & Responsibilities

Build trust by reflecting the Brand Promise of Home Instead:
“We will deliver, without exception, on every commitment we make to you and your loved ones.”
Reflect our Guiding Principles in every interaction:

Build Trust, Take the Lead & Share Your Heart

Thrive in a fast-paced environment while confidently managing competing priorities including phone calls, emails, schedule changes, staffing emergencies, and client/CAREGiver support requests.
Take ownership of the client and CAREGiver scheduling portfolio by managing all scheduling transactions accurately and efficiently on a daily basis.
Be proactive and solutions-focused when challenges arise, ensuring clients and CAREGivers feel supported at all times.
Build strong relationships with CAREGivers through ongoing communication, support, recognition, and engagement initiatives.
Ensure the needs of the client, family, CAREGiver, and company are consistently met while maintaining the highest level of customer service.
Meet and exceed key performance indicators including increasing hours, reducing cancelled shifts, minimizing missed shifts, and ensuring thoughtful compatibility matching between clients and CAREGivers.
Coordinate all Care Consultations, Introductions, and QA Visits.
Ensure client and CAREGiver satisfaction through compatibility surveys, care plan communication, and ongoing updates.
Handle incoming calls in a friendly, professional, empathetic, and knowledgeable manner.
Field new client inquiries, gather information accurately in CLEARCARE, and coordinate Care Consultations.
Handle concerns and complaints professionally by providing solutions, support, and timely follow-up.
Demonstrate strong decision-making skills, common sense, and the ability to act quickly when needed while understanding the impact of decisions.
Work independently while maintaining excellent time management and meeting deadlines.
Maintain confidentiality and accuracy of all client and CAREGiver records within CLEARCARE.
Monitor, mediate, and document all client and CAREGiver activity and follow up on assignments and service concerns in CLEARCARE.
Participate in CAREGiver retention initiatives and coordinate CAREGiver recognition programs including CAREGiver of the Month.
Provide support to various team members and contribute to a positive, cohesive, and team-oriented office culture.
Provide field support when required, including participating in Introduction Visits and other client or CAREGiver requests as directed by the Director of Client Care.
Adhere to all procedures mandated by our Quality Management System including Control of Service Provision, First Visit, Service Complaints, Incidents, and Accidents.
Reflect the Core Values and Guiding Principles of Home Instead in every interaction.
Other duties as assigned by management.Qualifications & Requirements
Exceptional communication and customer service skills
Strong multitasking and organizational abilities
Comfortable working in a fast-paced and constantly changing environment
Confident and professional phone manner
Empathetic, compassionate, and relationship-focused
Ability to take initiative and problem-solve independently
Experience in scheduling, healthcare, customer service, or a related field is considered an asset
Must have a valid driver’s license and reliable vehicle

Inviting qualified candidates from within Canada
#INDK

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

Company events
Dental care
Extended health care
On-site parking
Paid time off
RRSP match

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

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service advisor emplois - kitchener, on

Service Coordinator

Advisor, Housing Services

Program Coordinator, Community Support Services - Part-time 0.5

Parts Advisor

Automotive Service Coordinator

Parts Advisor

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service advisor (kitchener, on)

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