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Program Manager, Home Operations Support

Niagara Region
St. Catharines, ON

Postuler dès maintenant

Détails du poste

Temporaire | Temps plein
Il y a 12 jours

Avantages

Programme d'Aide aux Employés

Compétences

Serving It Right
Études postsecondaires
Microsoft Office
Expérience administrative
PeopleSoft
Ressources humaines
Paie
Gestion de budget
Affaires
Leadership
Comptabilité
Compétences en communication

Description complète du poste

Location

Location: St. Catharines, ON

Temporary Duration

Approximate Duration: 24 months

Division

Senior Administration

Important Notices & Amendments

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Important Notices & Amendments

Successful applicants will be expected to participate in a weekly stand by rotation and is subject to after hours emergency call- ins

Job Description

Job Summary

The Program Manager, Home Operations Support is responsible for providing strategic operational oversight of key business, administrative, financial, and workforce support functions. Reporting directly to the Administrator, the Program Manager will lead the home’s administrative office team, including the Office Lead and Office Assistants, while supporting the effective financial stewardship, labour relations processes, attendance and disability management, and overall operational efficiency and compliance with Ministry, legislative, and corporate expectations.

This role is designed to strengthen administrative consistency, enhance business operations, and provide direct support to home leadership in achieving organizational priorities, regulatory compliance, and high-quality resident-centered care.

Education

Post-secondary degree/diploma in Business Administration, Accounting, Finance or Human Resources Management, or a related field is required.

Knowledge

Minimum 3 years of current related experience in Long-Term Care

Minimum 3 years of current related leadership experience

Demonstrated experience in administrative operations, including exposure to payroll, cash management, accounting, budgeting and inventory management.

Demonstrated leadership, communication and interpersonal skills, with the ability to support a high-performing administrative team

Proficiency in computer software applications and spreadsheets, including Microsoft Office applications and PointClickCare

Knowledge of the Fixing Long-Term Care Act and Regulations; Occupational Health and Safety Act; Workplace Safety & Insurance Act; and the Accreditation Process.

Experience in human resources and labour relations, including attendance management, return to work coordinator, temporary modified work plans, and related processes

Responsibilities

Financial Management and Business Operations (40% of time)

Manages and administers annual and multi-year Capital and Operating budgets for which they are delegated authority ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies. Administer and approve the acquisition of goods and services for their direct reports in accordance with the procurement policy.

Coordinates and oversees the ordering, tracking, and distribution of supplies and equipment for the home to maximize funding and ensure budget compliance

Assists managers with the preparation and management of purchase orders, invoices and receipts within PeopleSoft

Ensures the timely, complete, and accurate preparation of variance reports, inventory tracking, invoices, petty cash documentation, financial reconciliations

Troubleshoots and resolve system issues and process concerns related to: accounts receivable, trust accounts, and resident financial records

Supports the managers in maintaining balanced accounts, releasing funds, monitoring arrears, and initiating collections as required

Ensures policies, procedures, and internal controls are followed for: petty cash funds, trust accounts, billing and invoicing, month-end processes, reporting and pre-authorized payment batches

Supports accurate and timely entry and management of resident financial documentation within PointClickCare, including guidance and issue resolution

Responsible for inventory reporting and ensuring the weekly supply tracking is reviewed by all managers and the Administrator

Labour Relations Coordination and Support (40% of time)

Provides leadership and oversight of the home’s labour relations support processes

Develops, maintains, and continuously improves standards, workflows, and practice guidelines to ensure efficient collaboration between all departments and corporate support services

Implement effective operational and administrative improvements to reduce risk, improve efficiency, and strengthen overall home labour relations management

Ensure all relevant staff and managers understand and comply with internal processes, policies, procedures, and best practices

Supports the administrator and leadership team with labour relations processes, including attendance management, return to work planning, temporary modified work assignments, progressive discipline support, documentation related to unionized employee matters

Leads monthly meetings with department managers to review high-risk labour relations cases and ensures action is being taken as required

Provides guidance to managers on consistent administrative and documentation practices related to workforce matters

Participates in pilot evaluation activities, including tracking outcomes, identifying efficiencies, and recommending improvements to role scope and service delivery

Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.

Enables results with the organization’s human capital strategy to foster employee engagement.

Oversight of Business Office Operations and Administrative Team Leadership (20% of time)

Supervises staff, coordinating and planning work, providing work direction, assigning tasks and projects, determining methods and procedures to be used, monitoring quality of work, resolving problems and ensuring assigned results are achieved.

In conjunction with the Manager provides training and development, coaching and discipline when necessary, and manages staff recruitment.

Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration.

Ensures staff has the information and resources to make successful plans and decisions.

Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department

Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.

Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures;

Supports compliance with applicable legislation and regulations, including the Fixing Long-Term Care Art, Occupational Health and Safety Act, corporate policies, divisional procedures and policies, and SOP’s

Perform other related duties and responsibilities as assigned or required.

Special Requirements

In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate for the vulnerable sector.

This position requires the incumbent to undergo and pass a Tuberculosis screen as required by the corporation.

On-Call rotation

Must maintain the ability to travel in a timely manner to other offices, work locations, or sites as authorized by the Corporation for business travel.

Position participates in a weekly stand-by rotation and is subject to after hour emergency call-ins.

Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

About Us

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontario or email related questions to [email protected]. To send input on reducing barriers in the current hiring process, please email [email protected]

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

Email: [email protected]
Phone: 905-980-6000 or 1-800-263-7215
Bell Relay: 1-800-855-0511
In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : temporary staff development coordinator/quality lead

Location

Temporary Duration

Division

Important Notices & Amendments

Important Notices & Amendments

Job Description

About Us

Closing Statement

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