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Senior Account Manager

ComPsych Corporation
Canada

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Détails du poste

Temps plein

Avantages

Assurance Maladie Complémentaire
Programmes de Bien-être
Assurance Dentaire
Congés payés
Programme d'Aide aux Employés
Assurance Vision

Compétences

Bilingue
Français
Vente incitative
Anglais
Microsoft Office
Maîtrise
Gestion de projet
Baccalauréat
Ressources humaines
Compétences en informatique
Gestion des comptes

Description complète du poste

About ComPsych:

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Overview:

The Senior Account Manager will proactively manage a book of business comprised of large, complex managed care and Behavioral Health customers. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. This individual will make sure that our service delivery is flawless and will maximize the opportunities to sell additional service lines.

Responsibilities:

Key Responsibilities

Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
Investigate, track and resolve customer and client concerns
Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
Establish and build strong working relationships with ComPsych’s business leaders and your team members
Other duties as assigned

Qualifications:

Job Qualifications

BS/BA required; Master’s degree preferred
Experience providing strategic account management to large, complex accounts required
Account management experience in insurance, benefits, healthcare or human resources-related services required
Proven track record of successfully selling additional service lines to current customers
Project management, critical thinking skills and strong attention to detail required
Stable work history required
Bilingual Fluency English and French
Computer literacy in Microsoft Office Suite required; CRM experience a plus
Travel as necessary to meet with new and existing customers (approximate travel required is 25%)

Other Requirements

Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits:

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
Salary range is $120,000 - $130,000 CAD
The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

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