Quiénes somos
En Kyndryl, ejecutamos y reimaginamos los sistemas tecnológicos esenciales que generan ventajas para las empresas líderes del mundo. Estamos en el corazón del progreso; con experiencia comprobada y un flujo continuo de información impulsada por inteligencia artificial, lo que permite tomar decisiones más inteligentes, una innovación más rápida y una ventaja competitiva duradera. Para nuestra gente, los Kyndryls, eso significa realizar un trabajo con un propósito que impulsa el progreso humano. Únete a nosotros y experimenta un entorno flexible y de apoyo en el que tu bienestar es prioritario y tu potencial puede florecer.
Función
Position: Technical Solutions Manager (AI Architect) (Non-Union)
Annual Salary Range: $60,000 - $85,000
Division: Application & Consulting Services
Manager: Colin Jessop
Location: Ontario
The Technical Solutions Manager (AI Architect) supports client engagements by helping discover business needs, translating those needs into clear AI requirements, and assisting with the design and delivery of practical AI solutions. The role combines client-facing consulting (presentations, workshops, requirements facilitation) with hands-on AI exploration (research, experimentation, prototyping). This role involves translating business and technical needs into scalable, intelligent architectures that incorporate AI services, data pipelines, and cloud-native platforms. The architect will guide cross-functional teams in implementing solutions that are resilient, secure, and optimized for performance and innovation. The position emphasizes continuous modernization, intelligent automation, and the ethical use of AI technologies to drive business outcomes.
This role is ideal for someone who is comfortable communicating with stakeholders and eager to grow technical and consulting depth through real-world delivery.
This is a Non-Union role, located in Ontario, and subject to regular business working conditions and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.
Responsibilities:
Participate in and facilitate requirements gathering activities such as discovery sessions, interviews, and workshops.
Document and validate requirements, including problem statements, success measures, constraints, assumptions, and risks.
Architect and design enterprise application solutions
Assess current systems management practices
Perform service level agreement negotiation and documentation
Prepare and deliver client-ready presentations (findings, options, recommendations, prototypes, and progress updates).
Translate business needs into AI use cases, including value hypotheses, feasibility considerations, and ethical/risk considerations.
Support stakeholder alignment by summarizing trade-offs (e.g., accuracy vs. explainability; cost vs. performance; build vs. buy).
Contribute to project artifacts such as meeting notes, decision logs, RAID logs, and statements of work content (as directed).
Assist with solution design activities including:
data understanding and readiness assessment (high level),
feature / signal brainstorming,
evaluation approach definition (metrics, baselines, acceptance criteria),
model/service integration considerations (APIs, workflows, monitoring needs).
Support the creation of prototypes / proofs of concept using approved tools and patterns (e.g., prompt prototypes, small ML experiments, retrieval approaches).
Help define and execute experiments: test plans, evaluation datasets (where provided/approved), and results summaries.
Contribute to technical documentation (solution overview, model cards/AI notes, evaluation summaries, runbooks) at an appropriate level for the audience.
Follow organizational standards for security, privacy, and responsible AI practices as defined by project governance.
Research emerging AI capabilities and patterns relevant to client problems (e.g., agentic workflows, RAG approaches, evaluation techniques).
Run structured experiments to compare approaches and document what worked, what didn’t, and why.
Contribute reusable assets such as templates, checklists, demo scripts, prompt libraries, and “lessons learned” write-ups.
Lead a small pod/workstream of AI specialists (e.g., 1–3 people) on well-scoped tasks by:
clarifying goals and deliverables,
coordinating work and dependencies,
facilitating short stand-ups/check-ins,
ensuring quality and timely completion.
Collaborate effectively in a matrixed environment with engineers, analysts, product owners, and client stakeholders.
Seek mentorship and provide peer support through knowledge-sharing and constructive feedback.
Support delivery management by maintaining task status, raising risks early, and helping keep work aligned to timelines.
Contribute to estimates for small tasks (effort ranges, assumptions) and track progress against commitments.
Assist with proposal/support materials (e.g., case study summaries, demo packaging) when needed.
Quién es usted
Qualifications:
University Degree in a relevant discipline (e.g., Computer Science, Data Science, Engineering, Information Systems, Statistics, or related).
At least one (1) year of relevant experience in one or more of:
AI/ML, analytics, data engineering, or software delivery;
consulting, business analysis, or client-facing technology roles;
applied research, labs or internship experience with demonstrable outcomes.
Demonstrated ability to present to clients and explain technical concepts in plain language (slides, demos, or written artifacts).
Demonstrated ability to facilitate requirements gathering (workshops/interviews) or strong aptitude with examples.
Foundational knowledge in at least two of the following:
ML basics (supervised/unsupervised concepts, evaluation metrics),
LLM concepts (prompting, RAG, hallucinations, evaluation),
data fundamentals (data quality, schemas, pipelines at a conceptual level),
software fundamentals (APIs, version control, testing concepts).
Demonstrated ability to synthesize ideas and use abstract thought to understand new business domains
Demonstrated ability to lead and positively influence others to achieve results that meet the organization’s strategic objectives.
Basic level project management skills would be considered an asset.
Demonstrated administration and organizational skills.
Excellent oral and written communication skills.
Key Skills & Abilities:
Exposure to cloud AI services or platforms (e.g., Azure/AWS/GCP concepts).
Familiarity with responsible AI concepts (privacy, bias, explainability) and practical mitigations.
Experience coordinating small teams (student projects, labs, internships, volunteer leadership).
Basic project delivery methods (Agile/Scrum exposure).
Strong facilitation skills: ability to guide conversations, ask structured questions, and synthesize outcomes.
Analytical mindset with structured problem solving and comfort working with ambiguity.
Proven ability to synthesize ideas and interpret abstract concepts
Ability to manage multiple priorities and meet deadlines.
Curiosity and learning agility; proactive research and experimentation habits.
Team-oriented; able to collaborate across technical and non-technical audiences.
Professionalism with clients: responsiveness, clarity, and follow-through.
- Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
The above represents ISM’s pay range for this role. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role. The range provided reflects the target compensation range for the position at the time of posting. ISM’s total compensation package will vary based on the pay type of the position and may include performance-based incentives as well as other perks and rewards.
Ser usted mismo
La sílaba 'Kyn' en Kyndryl significa parentesco en inglés, lo que representa los fuertes lazos que tenemos entre nosotros, nuestros clientes y nuestras comunidades. Nos enfocamos en garantizar que todos los Kyndryls se sientan incluidos y damos la bienvenida a personas de todas las culturas, orígenes y experiencias. Incluso si no cumples todos los requisitos, te animamos a que presentes tu solicitud. Creemos en el crecimiento y estamos entusiasmados por ver lo que puedes aportar. En Kyndryl, los comentarios de los empleados nos han dicho que nuestro principal impulsor del compromiso de los empleados es el sentido de pertenencia. Ese sentido de pertenencia (ser un miembro valorado, respetado y confiable del equipo) es fundamental para nuestra cultura y genera excelentes experiencias para nuestros clientes. Esta dedicación a dar la bienvenida a todos en nuestra empresa significa que Kyndryl te brinda la capacidad de prosperar y contribuir a nuestra cultura de empatía y éxito compartido. Es lo que conocemos como The Kyndryl Way (La manera Kyndryl).
Lo que puedes esperar:
Tu carrera con nosotros no es sólo un trabajo: es una aventura con un propósito. Ofrecemos una cultura dinámica e híbrida que apoya tu bienestar y te empodera para crecer. Nuestros programas Be Well están diseñados cuidadosamente para apoyar tu salud económica, mental, física y social, porque sabemos que cuando te sientes mejor, haces tu mejor esfuerzo.
Desde tu primer día, te sumergirás en un trabajo impactante que impulsa los sistemas en los que nuestros clientes confían todos los días. No solo contribuirás: marcarás la diferencia al emprender proyectos significativos que agudizarán tus habilidades e impulsarán tu crecimiento.
Estamos aquí para apoyar tu viaje. Con herramientas poderosas para trazar tu trayectoria profesional, objetivos de desarrollo personalizados alineados con tus ambiciones y retroalimentación continua para mantenerte inspirado y encaminado, tendrás todo lo que necesitas para prosperar y evolucionar. Desarrollarás habilidades que tienen demanda, para hacer crecer tu carrera y alcanzar tus ambiciones con acceso a oportunidades de aprendizaje de vanguardia, desde certificaciones con Microsoft, Google y Amazon hasta asesoramiento personal y experiencias prácticas. Y a través de todo esto, serás parte de una cultura que valora la empatía, el aprendizaje continuo y la devoción por el éxito compartido.
Queremos que prosperes aquí y estamos comprometidos a ayudarte a lograr exactamente eso. ¿Listo para generar un impacto? Únete a nosotros y ayuda a dar forma a lo que viene a continuación.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
