COMPANY OVERVIEW
Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.
INCLUSION COMMITMENT
We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.
If you need support of any kind — such as communication support, accessibility accommodations, or other assistance — we’re happy to consider all requests. Please email [email protected] with the subject “APPLICANT ASSISTANCE REQUEST”.
We thank all candidates for their application.
THE ROLE
Thank you for your interest in joining our team as Food and Beverage Server/Bartender.
Employee Benefits (Subject to change):
- Staff accommodation ranging from $8.00 - $16.50 per day (based on availability),
- Staff rates and friends and family rates at our hotels and restaurants,
- Frequently held staff events and involvement opportunities,
- Staff Cafeteria, serving discounted hot meals for lunch and dinner daily,
- Health benefits available for full-time staff after 6 months of employment, including life insurance, dental, medical and drug coverage,
- Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
- Employee Assistant Program, providing free professional counselling sessions,
- Free Canoe Rentals at Banff Canoe Club in the summer,
- Ski pass discounts and subsidy program available in the winter,
- Use of hotel pool and gym facility (restrictions apply),
- Employee Referral Program,
- And more!
Duties Include (but are not limited to):
- Consistently provide professional, friendly, and attentive service to ensure memorable dining experiences that exceed guest expectations,
- Take food and beverage orders accurately and promptly, ensuring all items are served according to company guidelines,
- Deliver food and beverages to tables in a timely manner, ensuring orders are correct and meet service expectations.
- Maintain full knowledge of the menu, including ingredients, preparation methods, and special promotions,
- Check in with guests during their meal to ensure satisfaction,
- Handle guest concerns or complaints with professionalism and escalate to management when necessary,
- Maintain a clean and organized work station, ensuring it aligns with company cleanliness standards,
- Prepare tables for new guests by cleaning and resetting as per restaurant policies,
- Operate all restaurant equipment safely and efficiently, following operational guidelines,
- Follow all safety, sanitation, and security procedures at all times, especially when handling food and beverages,
- Collaborate with fellow team members to provide seamless service and ensure guest satisfaction,
- Perform other duties as assigned to support restaurant operations.
Ideal Candidate/Job Requirements:
- Previous experience in food and beverage service is preferred.
- Strong knowledge of Point of Sale (POS) systems is an asset.
- Excellent communication and interpersonal skills with the ability to provide exceptional service.
- Ability to walk and stand throughout the shift, occasionally lifting and carrying up to 30 lbs., and frequently bending, kneeling, and moving quickly to meet guest needs.
- Energetic, enthusiastic, and able to stay motivated during busy shifts.
- Ability to work efficiently in a fast-paced, high-pressure environment.
- Proficient in the English language; a second language is an asset.
- Team player with a positive attitude and strong problem-solving skills.
- Flexible with working hours, including nights, weekends, and holidays.
Job Types: Full-time, Permanent
Pay: From $15.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Application question(s):
- When are you available to start?
- How long do you plan to be in Banff?
- Do you require staff accommodation?
- Please state your pronoun (optional).
- Do you require assistance during the application process, such as help with interviews, forms, communication, or other? If so, please send an email to [email protected] with the subject “APPLICATION ASSISTANCE REQUEST” to request assistance OR indicate Not Applicable (N/A).
Work Location: In person
