5 meilleures offres (guest service agent, scarborough, on) (à pourvoir)

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il y a 2 jours
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il y a 2 jours

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (scarborough, on)

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Sales and Catering Manager

Germain Hotels
Mississauga, ON

Postuler rapidement

Détails du poste

Permanent
Il y a 3 jours

Compétences

Vente
Microsoft Office
Baccalauréat
Compétences en informatique
Service aux visiteurs
Hôtellerie

Description complète du poste

Reporting to the General Manager, the Sales & Catering Manager is responsible for soliciting, contracting, and finalizing smaller groups, with or without event space, as defined by the property. The role includes supporting the Sales team and ensuring follow-up for all group related activities, including lodging, meeting space, catering, and special events, in line with sales and marketing strategy and objectives.

WHAT YOU'LL DO

Prospect new business opportunities through outbound sales activities, including cold calls, email outreach, referrals, networking, and lead generation.

Develop and manage an assigned portfolio of local accounts, maintaining regular contact to grow existing business and identify new opportunities.
Conduct proactive sales calls and client visits to strengthen relationships and generate repeat business.
Identify opportunities to increase hotel revenue through cross-selling and upselling guestrooms, meeting space, catering, and additional hotel services.
Maintain accurate client information, sales activities, and account updates within Opera and other sales systems.

Serve as the primary point of contact for booking and detailing small groups requiring rooms and catering, ensuring group block information in Opera is accurate, entering rooming lists, setting up billing, and handling other necessary preparations.

Manage rooming lists, arrange audiovisual needs, configure event spaces, and prepare final invoices.

Follow up with clients during the billing process to ensure deposits are received and final bills are paid within seven days of group departure.

Act as the liaison between operations and sales teams, keeping all parties informed of relevant developments.

Coordinate activities according to contracts in collaboration with other departments.

Manage and maintain Opera profiles for VIP clients, travel agents, and companies, in collaboration with the sales management team.

Answer and address all general inquiry calls directed to the sales team.

Perform other relevant duties as assigned.

Conduct post-event follow-up with clients to gather feedback, strengthen relationships, and identify future business opportunities.

Represent the hotel at networking events and client functions as required.

Support sales initiatives, promotional campaigns, and strategic prospecting activities.

Collaborate with the Sales team to achieve departmental revenue goals and maintain strong client relationships.

WHAT YOU WILL BRING

Minimum of 3 years of experience in a Sales and Catering position

College or University degree preferred

Strong organizational and planning skills, with the ability to manage workload effectively

Guest service experience

Knowledge of the hotel industry and the boutique hotel concept

Excellent computer skills, with proficiency in Microsoft Office; knowledge of Opera Cloud is an asset

High level of discretion

Ability to work effectively in a team environment

Strong attention to detail

WHAT WE OFFER

Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!

A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.

Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The salary range for this role is between 53 000$ and 67 000$ plus bonus, depending on experience, qualifications, and internal equity.

Apply - we look forward to hearing from you!

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.

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