9 meilleures offres (guest service agent, brampton, on) (à pourvoir)

Guest Services Agent
STAYBRIDGE SUITES TORONTO AIRPORT EAST —Etobicoke, ON
- 21,50 $ de l’heure
- Temps partiel
- Anglais
- Microsoft Office
- Hôtel
Postuler rapidement
il y a 2 jours
Front Desk Agent
Sonesta —Toronto, ON
- De 23,98 $ à 26,65 $ de l’heure
- Fins de semaine au besoin
- Certification ServSafe
- Service à la clientèle
- Mathématiques de base
- Assurance Invalidité
- Assurance Dentaire
il y a 2 jours
Sales and Catering Manager
Germain Hotels —Mississauga, ON
- De 53 000 $ à 67 000 $ par an
- Vente
- Microsoft Office
- Hôtel
Postuler rapidement
il y a 3 jours
Front Desk Agent - Hampton Inn & Suites Guelph
Hampton Inn & Suites By Hilton - Guelph —Guelph, ON
- À partir de 17,60 $ de l’heure
- Temps plein
- En présentiel
- Étiquette au téléphone
- Hôtellerie
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 10 jours
Front Desk Agent
Fairfield by Marriott Inn & Suites Bradford —Bradford, ON
- De 17,60 $ à 20,00 $ de l’heure
- Temps partiel
- Hospitalité
- Service à la clientèle
- Hôtel
Postuler rapidement
il y a 12 jours
Front Desk Agents - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn & Spa —Hamilton, ON
- 17 $ de l’heure
- Temps plein
- Bar
- Hôtel
- Restaurant
Postuler rapidement
Sr. Manager, Equity Compensation
RBI —Toronto, ON
- De 140 000 $ à 160 000 $ par an
- Temps plein
- Microsoft Excel
- Finance
- Esprit d'analyse
- Plan d'actionnariat des employés
Postuler rapidement
Front Desk Associate
Windsor Arms Hotel —Toronto, ON
- À partir de 22,50 $ de l’heure
- Temps plein
- Service à la clientèle
- Anglais
- Hôtel
Postuler rapidement
il y a 3 jours
Guest Services Representative
Motel 6 / Studio 6 —Burlington, ON
- 17,60 $ de l’heure
- Heures supplémentaires
- Bilingue
- Hospitalité
- Espagnol
Postuler rapidement
il y a 3 jours

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Front Desk Agent
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il y a 2 jours
Night Auditor/Front Desk Agent
Sweetwater Group —Queenston, ON
Handle guest inquiries and resolve issues promptly to ensure high levels of customer satisfaction - including light maintenance, rooms switches, technical…
De 22 $ à 23 $ de l’heure
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Guest Service Agent
Comfort Inn —Orillia, ON
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Night Auditor/Front Desk Agent
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : guest service agent (brampton, on)

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Guest Services Agent

STAYBRIDGE SUITES TORONTO AIRPORT EAST
Etobicoke, ON

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Détails du poste

Temps partiel | Temps plein
Il y a 2 jours

Avantages

Stationnement sur place

Compétences

PCI
Anglais
Microsoft Office
Sens de l'organisation
Réception
Service aux visiteurs
Compétences en communication
Hôtellerie

Description complète du poste

Job title: Guest Services Agent (On Property)

Location: Staybridge Suites Toronto Airport East/GTA/Pearson International Airport

Responsible to: Front Office Manager

ABOUT US

LHM Canada provides industry-leading support to its owners. We focus on managing great hotels that lead their markets in guest satisfaction, RevPAR penetration, and product quality. At LHM, we believe success in the hospitality industry begins with people. They are our greatest asset and, as such, are treated this way. To learn more about LHM Canada, please visit Hotel Development, & Management | LHM Canada

RESPONSIBILITIES

Guest Services & Front Desk Operations

· Provide a warm, professional, and efficient welcome to all guests during arrival, departure and throughout entire stay cycle; provide accurate information about hotel services, amenities, and local area attractions, transportation, and dining options.

· Maintain accurate guest information, room assignments, and billing details within the PMS;

· Handle guest inquiries and requests with empathy and professionalism, ensuring prompt resolution and service recovery when necessary.

· Coordinate for guests their extended-stay needs, such as weekly housekeeping schedules, pet-friendly room assignments, and long-term billing arrangements.

Reservations & Revenue Support

· Process new reservations, changes, and cancellations efficiently, following both brand standards and LHM policies.

· Upsell and promote hotel services, room upgrades, and special packages to maximize revenue opportunities.

· Ensure all negotiated rates, corporate accounts, and loyalty memberships (IHG One Rewards) are correctly applied to guest bookings.

· Work closely with Sales and Revenue Management teams to support group and extended-stay business.

Teamwork & Communication

· Coordinate with Housekeeping to ensure room readiness and accurate status updates on a day/shift-basis.

· Communicate guest preferences, special requests, and maintenance issues to relevant departments promptly; ensure follow-up with guest is conducted for service completion and service satisfaction.

· Collaborate with colleagues across departments to ensure seamless service delivery and guest satisfaction.

Cash Handling & Compliance

· Handle guest payments, deposits, refunds, and incidental charges in line with accounting and audit procedures. Ensure compliance with IHG policies and PCI standards.

· Balance cash drawers and reconcile end-of-shift reports with 100% accuracy.

Health, Safety & Brand Standards

· Follow safety and security protocols, including emergency procedures and guest confidentiality practices.

· Assist in maintaining a clean and welcoming lobby environment that reflects Staybridge brand standards.

· Ensure all front desk processes, logs, and systems are maintained in compliance with IHG requirements and LHM operational policies.

QUALIFICATIONS & EXPERIENCE

· Previous front desk or guest services experience in a hotel environment; extended-stay or all-suite brand experience is an asset.

· Proven ability to deliver excellent guest service while handling check-ins, check-outs, reservations, and billing with accuracy.

· Strong knowledge of IHG brand standards, IHG One Rewards loyalty program and guest service expectations in an elevated service environment.

· Experience resolving guest issues with professionalism, empathy, and service recovery techniques.

· Familiarity with hotel PMS systems (Opera/HotelKey) and Microsoft Office Suite; ability to learn new systems quickly.

· Demonstrated reliability and punctuality; must be consistently dependable and able to follow scheduled shifts.

· Flexibility to work AM, PM, Night shifts, weekends, and holidays as required by business demands.

· Strong communication skills in English, both verbal and written; additional languages are an asset.

· Ability to multitask and remain calm in a fast-paced, high-occupancy environment.

· Must maintain a professional appearance, positive attitude, and team-oriented approach at all times.

· Strong attention to detail and organizational skills, particularly when handling payments, guest records, daily reports and other routine tasks.

· Ability to work independently with minimal supervision while also supporting and collaborating with the hotel team.

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life.

We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and provide opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance—always welcoming different backgrounds, experiences, and perspectives.

Pay: $21.50 per hour

Benefits:

On-site parking

Work Location: In person

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