Position Type: Full-Time Permanent
Hours of Work per week: 35 hours
Salary range: $61,532 to $71,656 per annum
Benefits: we offer generous group employee benefits which includes:
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Comprehensive health, dental and vision coverage, EAP, premium fully paid by organization
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Life and disability insurance
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Defined Contribution Pension plan with employer matching up to 6% based on length of service
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Generous paid time off (Vacation, Sick and Float days)
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Pregnancy/Parental leave top-up
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Hybrid work flexibility
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Access to employee perks and discounts
Union Position: This position is represented by OPSEU local 567.
ABOUT US
Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families, primarily across east Toronto. We offer community-based, residential and treatment programs—including mental health counselling, autism services, early intervention, day treatment, education, outreach and community support—using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth Mental Health, partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with broader reach, including Help Ahead and the HOPE Strategy across Toronto and One Stop Talk/Parlons Maintenant and the Provincial Youth Outreach Worker Program across Ontario.
ABOUT THE ROLE
This is an existing vacancy for a Full-Time Permanent Intake and Resource Coordinator position that performs access and service coordination functions that aid clients in accessing mental health services, and provide resource coordination such as service planning and navigation, for children and youth experiencing complex and multiple mental health concerns, and their families to enable timely and seamless connection to mental health services.
WHAT YOU WILL DO
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Coordinate access to Strides’ mental health services to ensure clients are connected to the most suitable programs based on the child’s/ youth’s mental health needs while maintaining timely communication with partners, collaborating with program managers for complex cases, and adhering to service access procedures and reporting requirements.
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Identify clients needing resource coordination based on needs related to the social determinants of health and promptly work with the client in a time-limited capacity to connect them to the required supports and services.
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Review, monitor and manage program waitlists, and sharing program specific waitlist information with relevant managers for program planning and coordination of client access to service according to procedural guidelines.
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Engage in outreach activities to connect with the community and other service providers for the purposes of information sharing, promotion and increasing knowledge and visibility of Strides’ mental health services.
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Create and maintain a detailed and accurate client record including client, family, and stakeholder interactions, meeting discussions, consultation, clinical reports, and correspondence in accordance with organizational policies and accreditation and licensing requirements.
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Maintain a positive working environment, contribute to the organization’s mission, strategic objectives and improvement initiatives, and follow the organizational policies and procedures.
THE “MUST HAVES”
The following education, professional memberships and knowledge are a requirement for this role:
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Diploma, or Degree in a human service field such as social work, child and youth care.
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2 years’ experience working in infant, child and youth mental health services.
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Strong case conception and writing skills to effectively communication assessment details and service recommendations.
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Knowledge of the infant, child and adolescent development, family systems issues, mental health and addictions, trauma focused approach, harm reduction approach, anti-oppressive practice and working with youth from diverse communities including the LGBTQ+ community
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Trained in CPI/ crisis management training
THE ‘NICE TO HAVES’
While not required, preference will be given to candidates with the following:
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Completion of ASSIST training, or similar would be an asset.
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Lived experience of racism, ableism, homophobia or transphobia, genderism is an asset.
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Fluency in another language(s), including sign language.
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Knowledge of services provided within autism services as well as organization-wide services.
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Awareness of the role of inclusion, diversity, equity, and accessibility (IDEA) in the workplace and within the community being served by the position.
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An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
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Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.
BEFORE STARTING WITH US
As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:
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A Vulnerable Sector police check or Broad Record Check
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A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.
WHY JOIN OUR TEAM?
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We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
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We provide opportunities for growth and professional development.
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We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
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We have a collaborative and supportive Senior Management Team.
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We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.
HOW TO APPLY
Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is July 29, 2026.
Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.
We thank all applicants however, only those selected for interviews will be contacted.
