Requisition ID: 266979
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Transaction Banking
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.
At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
Specialist, Cash Management Client Services
Purpose
The Specialist, Cash Management Client Services is the primary contact for the Bank’s highest‑valued Corporate and Multinational clients, supporting their business accounts, cash management products, electronic banking services, and credit facilities within Global Transaction Banking Operations. Acting in a Relationship Manager capacity, the Specialist owns the end‑to‑end client experience—providing knowledgeable, accurate guidance; identifying and recommending solutions; coordinating onboarding and service requests; and managing client escalations to timely, effective resolution. The Specialist delivers consistent, prompt, professional, and effective service to an assigned portfolio of Corporate and Multinational clients.
What You’ll Do:
- Champion a client-first culture, strengthening relationships and connecting clients to the full capabilities of the Bank.
- Deliver exceptional service to clients and partners by owning prompt resolution of escalations and complex inquiries.
- Execute day-to-day Cash Management Client Services activities—including onboarding, service requests, and digital product support—within established SLAs.
- Prepare and validate documentation and system entries for Corporate and Multinational clients, ensuring accuracy, completeness, and compliance.
- Ensure full adherence to Bank policies, procedures, audit controls, and regulatory requirements (including Privacy, KYC, and AML/ATF).
- Lead end-to-end case management for assigned requests, including takeover activities and quality control checks to ensure operational accuracy.
- Collaborate with internal partners (GTB Treasury Management Officers, Business Banking Operations, Money Transfer Operations etc.), external partners, and legal representatives to resolve nonstandard and/or complex cases.
- Prioritize effectively across high-volume requests and adapt to changing operational demands and resource constraints.
- Maintain accurate client files, documentation, and records; safeguard client data and system access in accordance with control procedures.
- Identify and escalate unusual occurrences, potential fraud, and process issues in line with escalation protocols; contribute ideas that streamline processes and elevate service delivery.
- Support portfolio growth by recognizing opportunities and referring clients to the right partners; participate in team huddles to foster a high‑performance culture.
What You'll Bring:
- Strong client relationship management skills and clear communication/problem-solving to handle escalated inquiries effectively
- Working expertise in cash management operations, client and product onboarding, and servicing processes for Corporate and Multinational clients
- Advanced documentation and validation skills for corporate cash management and digital channelsRisk, control, and compliance mindset aligned with Bank policies, audit controls, and AML/ATF/KYC requirements
- Ability to manage end-to-end processes with high attention to detail and operational accuracy
- Collaboration skills to work effectively with internal partners, external stakeholders, and legal contacts
- Prioritization and time-management skills to manage high-volume requests within strict SLAs
- Continuous improvement orientation to identify and implement process, service, and operational enhancements
- Sound decision-making and risk awareness aligned with operational and regulatory standards
Working Conditions:
Work in a standard office-based environment; This shift consists of hours 10:30am to 7:00 pm EST
Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
