07/26/2026
Address:
100 King Street West
Customer Shared Services
Join us as a Senior Manager, First Party Fraud Cards Fraud Strategy , where you will lead the design and execution of data-driven strategies to detect, prevent, and mitigate first party card fraud risk. In this role, your work will directly safeguard customers, reduce financial losses, and strengthen trust in our products—while enabling the business to grow securely. Partnering across risk, product, operations, and technology, you will drive measurable impact through smarter controls, innovation, and an improved customer experience.
- Works with stakeholders to deliver project/program/initiative business results in alignment with overall Financial Crimes group goals. Provides subject matter expertise in the design, development, management and implementation of assigned projects from business case development through execution.
- Provides strategic input into business decisions as a trusted advisor. Focuses primarily on new build or significant enhancement to existing work, systems, processes, etc. Usually large scale, high complexity initiatives impacting multiple lines of business.
- Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the businesses/groups.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Acts as a subject matter expert on relevant regulations and policies.
- May network with industry contacts to gain competitive insights and best practices.
- Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
- Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
- Leads the execution of strategic initiatives; assesses and adapts as needed to ensure quality of execution.
- Acts as the prime subject matter expert for internal/external stakeholders.
- Keeps stakeholders informed of messages, recommendations, decisions, process and progress.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
- Leads change management activities, ensuring cross business/group coordination and logistical support for the implementation of change.
- Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Provides advice and subject matter expertise for project/program/initiative design and to incorporate the needs of the business to ensure smooth, effective implementation and the achievement of anticipated benefits.
- Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
- Collaborates with internal and external stakeholders to provide business context in the design, develop and implementation of programs and solutions.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Utilizes standard project management methodology to manage solution planning, implementation, sustainment, and evaluation of initiatives.
- Documents business requirements, processes, and test scenarios; completes testing as required.
- Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
- Breaks down strategic problems, analyzes data and information to provide insights and recommendations.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels. May include assisting with training sessions and delivering/disseminating training and/or learning materials.
- Work with stakeholders to identify project/program/initiative critical success factors and integrate appropriate cost, quality, and risk mitigating strategies into change plans.
- Designs and produces regular and ad-hoc reports, and dashboards.
- Monitors and tracks performance, and addresses any issues.
- Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
- Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
- Implements changes in response to shifting trends.
- Broader work or accountabilities may be assigned as needed.
- Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
- Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- A t least 2 years of fraud experience is a mandatory requirement, with first-party fraud experience strongly preferred/ideal.
- Relationship management and influence skills-In-depth/Expert.
- Project management skills-In-depth/Expert.
- Seasoned professional with a combination of education, experience and industry knowledge.
- Verbal & written communication skills - In-depth / Expert.
- Analytical and problem solving skills - In-depth / Expert.
- Influence skills - In-depth / Expert.
- Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
- Able to manage ambiguity.
- Data driven decision making - In-depth / Expert.
$86,000.00 - $160,000.00
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
