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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : support escalation engineer (quebec province)

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Service Delivery Manager

Tata Consultancy Services
Montréal, QC

Postuler dès maintenant

Détails du poste

Compétences

Bilingue
Français
Anglais
Gestion du changement
ITIL
Gestion de la relation client
Services financiers
Compétences en communication

Description complète du poste

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Required Skill Set

Required Skills:

Bilingual (English and French) Strong background in IT Cloud operations and governance.
Experience handling onsite offshore delivery models and managing distributed teams.
Excellent interpersonal and communication skills Strong understanding of ITIL processes (Incident, Problem, Change, and Service Request Management).
Proven ability to manage complex service environments with multiple stakeholders and vendors.
Experience in customer relationship management and managing service escal ations effectively.
Ability to track and report service performance metrics, and drive service improvement plans.
Experience in Banking, Financial Services and Insurance domain (BFSI) will be a great asset.

Roles and Responsibilities:

Act as the primary point of contact for the client at the onsite location for all service delivery-related matters.
Manage end-to-end operations, including incident, change, and problem management.
Manage end-to-end Cloud Operations and lead a hybrid team (onsite and offshore) ensuring efficient collaboration, workload distribution, and performance tracking.
Ensure delivery meets contractual SLAs, KPIs, and compliance standards. Conduct regular service review meetings with stakeholders and provide reports on service performance, improvements, and risks.
Drive continuous improvement initiatives across delivery processes to enhance operational efficiency and customer experience.
Collaborate with technical leads and architects to plan and execute cloud transformation or modernization initiatives.
Manage escalation management and provide timely resolutions through proactive communication.
Prepare and present periodic reports to leadership on service metrics, team performance, and customer satisfaction.
Support resource planning, onboarding, and competency development across the team.bilingual (English and French)

French required

Salary Range Format:
Base Salary Range: 90,000 CAD/Yr – 120,000 CAD/Yr..

Hope this looks good. Please let me know if you would like us to include anything further.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Location

Montreal, PQ

Job Function

TECHNOLOGY

Role

Engineer

Job Id

418709

Desired Skills

Postuler dès maintenant

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support escalation engineer emplois - quebec province

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Engineering Lead - Mechanical & HVAC

Engineering Lead - Electrical

Engineering Lead - Structural

Administrateur·rice de bases de données/ Database Administrator (Cloud)

Lead Critical Facilities Technician, NA

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