We transform the way people use energy.
We embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or whom you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, African Nova Scotian, racialized persons, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. Please let us know if you require any accommodation in the application and interview process (including different materials or otherwise).
About EfficiencyOne
Our core values are Integrity, Innovation, and Partnership.
EfficiencyOne is a leading efficiency enterprise delivering cost-effective energy-efficiency and carbon-mitigation services across Nova Scotia and beyond.
Together, we help people save money, improve comfort, reduce environmental impact, and support the transition to a net-zero future.
Learn more about our impact here: https://www.efficiencyone.ca/impact/.
Why you’ll love working here:
- Supportive, team-oriented culture
- Competitive salary and comprehensive benefits from day one
- Flexible/hybrid work environment
- Focus on wellness and work–life balance
- Opportunities for leadership growth and development
- Meaningful work supporting Nova Scotia’s 2050 net-zero goals
The Opportunity:
We are looking for a Manager, Demand Response, to lead the strategic development and day-to-day delivery of demand response program(s), under the oversight of the Senior Manager, Demand Response.
In this role, you will be accountable for achieving targets in demand savings, participation, enrollment, customer experience, budget, delivery partner, and cost-effectiveness within established budgets and contractual commitments. You will also help shape the program's future growth, including new technologies, evolving vendor ecosystems, and program design improvements.
As a key partner to the Senior Manager, Demand Response, you will manage program delivery, issue resolution, evidence-based decision-making, operational readiness, reporting, vendor relationships, contract management, and continuous improvement. You will work closely with internal teams, delivery partners, service providers, utilities, evaluators, and other stakeholders to strengthen customer participation, event readiness, and future opportunities such as locational demand response.
What you’ll do
Lead Program Delivery & Performance
Lead demand response program delivery to achieve participation, enrollment, demand reduction, customer experience, budget, delivery partner, contractual, and cost-effectiveness targets.
Develop and manage the program roadmap, including program design, participation strategy, operational improvements, future measures, and alignment with organizational, utility, and regulatory objectives.
Lead annual planning, forecasting, budgeting, target setting, and performance reporting across participation, demand reduction, cost-effectiveness, customer experience, and delivery partner management.
Manage Delivery Partners & Stakeholders
Lead performance and operational reviews with partners, providers, utilities, and internal stakeholders to address results, risks, customer concerns, technical updates, and opportunities for improvement.
Manage relationships with delivery partners and service providers, including contract negotiations and ongoing performance against contractual, service, technical, customer experience, event readiness, and program requirements.
Collaborate with internal teams, delivery partners, service providers, utilities, evaluators, and other stakeholders to improve participation, strengthen program design, support event readiness, and advance future opportunities such as locational demand response.
Strengthen Program Processes & Quality
Oversee day-to-day operations across the customer journey, including enrollment, eligibility, device onboarding, event participation, communications, issue resolution, quality assurance, incentives, offboarding, and service recovery.
Manage program systems, procedures, technical guidance, training, event-readiness materials, customer resources, and internal tools to ensure consistent delivery.
Maintain protocols for quality assurance, customer satisfaction, issue tracking, privacy and data handling, health and safety, technical performance, event readiness, and partner training.
Interpret and apply program policies, procedures, eligibility requirements, technical requirements, participation rules, privacy considerations, demand response event requirements, and operational standards.
Support Planning, Forecasting & Continuous Improvement
Use evidence-based decision-making to guide program design, priorities, delivery improvements, issue resolution, corrective actions, and process changes.
Lead or support procurement, measure development, system enhancements, regulatory responses, evaluation activities, contract input, supplier expectations, and related program services.
Support accurate results, demand-savings claims, evaluation inputs, cost-effectiveness analysis, dashboards, regulatory reporting, and records by coordinating timely stakeholder input.
What Will Help You Succeed?
Minimum 7 years’ progressive leadership experience in program delivery, client service, vendor or contractor management, utility programs, demand response, energy efficiency, energy management, or another complex operational environment.
Strong experience negotiating contracts and managing delivery partners, service providers, contractors, and cross-functional teams to achieve program goals, service standards, technical requirements, customer experience expectations, and performance targets.
Working knowledge of demand response, distributed energy resources, residential energy programs, connected devices, customer participation models, utility program delivery, energy markets, regulatory frameworks, and/or platform-enabled program operations is considered an asset.
Strong customer service, issue resolution, stakeholder management, interpersonal, written, and verbal communication skills.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams, with strong Excel skills for tracking, reporting, and analysis.
Ability to manage multiple priorities, participant workflows, delivery partner activities, technical considerations, reporting timelines, stakeholder requirements, and program deliverables while adapting to changing program needs and operational priorities.
Strong attention to detail and comfort working with program data, performance metrics, budgets, forecasts, demand savings information, cost-effectiveness inputs, and numerical calculations.
Demonstrated accountability, sound judgment, personal integrity, initiative, technical curiosity, and a results-oriented approach to solving issues, improving delivery, and supporting the future roadmap for residential and locational demand response.
Education & Certifications
University degree or diploma in a technical, business, engineering, environmental science, or related field, or an equivalent combination of education and experience.
In the first week, expect to:
Meet key internal stakeholders and the broader Demand Response team.
Develop a high-level plan for your first 90 days in the role.
Become familiar with program manuals, operational procedures, event readiness materials, and customer-facing resources.
Connect with delivery partners and internal teams supporting demand response program delivery.
In the first month, expect to:
Build a strong understanding of current demand response programs, stakeholders, and operational processes.
Review program performance, participation data, reporting requirements, and current opportunities for improvement.
Meet with key internal and external partners to understand expectations, risks, and priorities.
Identify opportunities to strengthen customer experience, program readiness, and delivery partner performance.
In the first three months, expect to:
Establish a clear approach for monitoring, tracking, and reporting on program performance.
Advance priorities that support participation, demand reduction outcomes, customer experience, and continuous improvement.
Strengthen relationships with delivery partners and stakeholders while addressing operational challenges and opportunities.
Set goals and objectives that align with team, departmental, and organizational priorities.
