25 meilleures offres (field technician, vancouver, bc) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : field technician (vancouver, bc)

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Field Service Technician

BLM GROUP
Vancouver, BC

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Détails du poste

Permanent | Temps plein
Il y a 13 jours

Avantages

Assurance Dentaire
Assurance Vision

Compétences

Microsoft Word
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Microsoft Office
Diplôme d'études secondaires
Conduite de véhicule
Réseaux informatiques
Production
Diplôme d'associé
Italien
Compétences en communication
Gestion du temps

Description complète du poste

BE PART OF A MANUFACTURER LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Job Title: Field Service Technician
Department: Service
FLSA Status: Non-Exempt
Cost Center: US1000005A - Service Department

Summary

Under direct supervision of the Service Manager, the Field Service Technician will perform new equipment installations, preventive maintenance, troubleshooting, and emergency repair of BLM equipment at the customer site. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship.

Essential Functions

The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.

Supports the sales staff in servicing BLM equipment
Installations of new equipment at customer sites
Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
Maintains excellent customer service and customer satisfaction
Demonstrate applicable BLM GROUP software capabilities to the customer
Prepares time sheets, service reports and installation forms, timely and accurately
Accurately tracks expenses and completes expense reports in a timely manner
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
Communicate with other departments as necessary
Ability to work overtime as required by workload and customer necessity
Ability to travel up to 100% as assigned by management
Other duties as assigned by management

Qualifications

High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience
2 - 4 years of experience in a similar technical position
At least one year of experience in a customer service role
BLM accepts candidates with Trumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experience

Licensing/Certifications

A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years

Knowledge, Skills, and other Abilities

Proficiency in Microsoft Office (Word, Excel, Outlook)
Able to effectively use the Internet
Ability to understand and use I/O structure for technical trouble shooting purposes
Ability to effectively utilize electric/electronic test/measurement equipment
Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media
Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues
Ability to communicate technical issues as well as the steps taken to resolve those issues with the BLM corporate office
Proven customer service skills with a primary focus on customer relationships
Highly organized
Excellent verbal and written communication skills
Must be able to work effectively with minimal supervision
Resourceful; able to discern who to call for assistance based on the technical situation at hand
Must have excellent time management skills
Effective team player who can work with all levels of team members as well as with all different types and levels of customers
Fluent in Italian preferred, but not necessary

Equipment, Machinery, Tools, and Vehicles Used

General office equipment, including computers, printers, fax machines and telephones.

Physical Demands

The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) to seventy (70) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information and documents, analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The incumbent works primarily in a manufacturing facility where the noise level could be moderate to loud. Occasionally will perform work in an office environment.

The position requires up to 100% travel. Technicians must be available to travel both domestically and internationally, by land or air, as required by management.

Reporting Relationships

This position reports to the Service Manager

Supervisory Responsibility

None

We are an Equal Employment Opportunity ("EEO") Employer. If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.

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