POSITION TITLE: Front Desk
DEPARTMENT: Front Desk
REPORTS TO: Front Office Manager
POSITION SUMMARY:
At the heart of our hotel is an energetic, organized, and empowered Guest Services Team that’s all about delivering top-notch service—with a smile! We’re here to make every guest feel welcomed, valued, and at home while keeping things running like a well-oiled machine.
We take pride in upholding our brand’s high standards, ensuring every detail—from check-in to check-out—is smooth, professional, and unforgettable. Policies, procedures, and excellence? We’ve got them covered. Happy guests? That’s our specialty.
With teamwork, a dash of fun, and a commitment to making every stay special, we create an experience that keeps guests coming back. Because great service isn’t just our job—it’s our passion!
Overall Duties
1. Personally demonstrating a commitment to guest service in responding promptly to guest’s needs/complaints.
2. Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.
3. Maintaining Guest Service as the driving philosophy of the hotel.
4. To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.
5. To bring urgent matters to the attention of the Front Office Manager and the management team
6. To maintain standards of punctuality.
7. To attend meetings as requested and to recognize the importance of contributing new ideas and initiative to the overall success of the operations.
8. To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problem or situations.
9. To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards and in conjunction with company policies.
10. To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.
11. Ability to operate the system manually.
12. Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charge
- Send all required reports.
- Block guest rooms
13. Responsible for ensuring full compliance with protocols and procedures related to any front office operations, and emergencies on an ongoing basis
DUTIES AND RESPONSIBILITIES:
1. Up to date on best guests and IHG Reward members.
2. Checks cleanliness of lobby and public areas, proper lighting
3. Check arrivals (daily and weekly) and prepare and check VIP arrivals following up with other departments as needed.
4. Follow up and process No-Shows.
5. Co-ordinates and communicates with effected departments for out of order rooms, late check outs, stay overs, early arrivals etc. in order to maintain Front Office functions properly and ensure guest satisfaction.
6. Answer guests inquires, make reservations, process Market purchases, update folios, ensure proper postings and attend to the needs of the guests.
7. Promotes and maintains good public relations.
8. Motivates and maintains good staff relations.
9. Adheres to hotel policies
10. Follows up on credit check report.
11. To bring forward any concerns to the Front Office Manager and the management team
12. Adheres to and ensures the neat appearance, as well as proper and appropriate attitude and behavior.
13. Monitors the current status of any promotional programs.
15. Remain up to date on all interfaced systems
16. Knows how to operate PMS, POS and other front office equipment and interfaces. Prior knowledge/experience with Opera is a bonus
17. Ensure issued front desk floats are correct at all times
19. Be aware of what is happening at the hotel and surrounding area for the week;
20. Regularly review physical and reservation inventory;
21. Ensure shift checklists are accurately completed
This is a full time position with open availability from Monday to Sunday including holidays.
Job Type: Full-time/Part-time
Pay: $17.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- St. Albert, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Front desk: 1 year (required)
Work Location: In person
