Job Number: 4641
Job Type: Temporary Full-Time
Vacancy Reason: Backfill
Temp Contract Length: Up to 7 months
Location: 247 Franklin St N - Sunnyside Home
Number of Positions: 1
Division: Community Services
Hours of Work: 35 hours weekly, 0830-1630.
Work Schedule: Monday-Friday
Union: Unifor 1106
Grade: Unifor 1106 Grade 004
Salary Range: $28.64 - $30.08 per hour
At Sunnyside Home, care is personal.
As the first long-term care home in Waterloo Region certified in The Butterfly Approach®, we are recognized for creating a warm, home-like environment where relationships, emotional well-being, and resident choice come first.
Here, you’ll be part of a compassionate and innovative team that is committed to meaningful connections, person-centred care, and making every day matter for residents and families.
If you’re looking for more than just a job, and want to be part of a workplace where kindness, collaboration, and dignity are at the heart of the work, we’d love to hear from you.
For more information about Sunnyside Home and our approach to care, visit: Person Centred Care, Region of Waterloo
The Region of Waterloo is a diverse and growing community committed to creating opportunities for current and future generations.
Waterloo Region is part of the Dish With One Spoon wampum, a treaty grounded in sharing, sustainability, and respect:
- Take only what we need
- Leave some for others
- Keep the dish clean
These principles continue to guide our commitment to reconciliation, inclusion, and community well-being.
Performs month end accounting procedures to reconcile accounts. Provides financial information to residents and their families regarding accommodation rates and financial services provided at Sunnyside Home. Calculates accommodation rates, including rate reductions.
Works as part of a multi-disciplinary team to create a caring, person-centred, homelike environment where residents feel listened to and cared about.
- Works as a part of multi-disciplinary team, provides person-centred service to residents and their partners in care. Takes the time to know and engage with residents, supports a homelike environment.
- Processes and reconciles accounts (accommodation, trust, supportive housing) and cashbox for month end per accounting procedures. Posts information and prepares financial ledgers for Finance. Reviews accounts with bank to resolve issues. Contacts point-of-sale machine vendor for technical issues.
- Meets with residents and their families or powers of attorney to provide information regarding financial information, banking, and accommodation packages. Reviews resident admission contracts and optional services. Ensures documentation (e.g., signed consents, power of attorney) is complete and filed. Sets up preauthorized payments for residents and supportive housing tenants.
- Processes and calculates resident rates upon admissions, transfers, annual changes, and discharges, including eligibility for rate reductions. Liaises with residents and/or their families for financial documentation.
- Prepares resident trust account cheques and payments, obtains signatures, and files receipts.
- Liaises with the Social Work team to support residents or families with overdue accounts, reporting any concerns regarding resident financial abuse and working with Public Guardian and Trustee as required.
- Contacts residents and/or their families for overdue payments and notifies supervisor regarding account status.
- Prepares collection letters as needed and liaises with Legal Services as directed.
- Processes divisional invoices (e.g., coding, signatures). Acts as subject matter expert for corporate accounts payable system. Monitors purchase orders for management and files information.
- Processes cheque requisitions and payments for the Division (e.g., physio, medical director, physicians).
- Supports residents and clients to access financial resources (e.g., veteran benefits, disability pensions, low-income supplement).
- Supports annual tax clinic including contacting volunteers.
- Supports submission of finance reports for Ministry-related funding or reimbursement programs (e.g., laboratory services, student stipends).
- Prepares monthly financial information for Finance and updates revenue spreadsheet with banking and other transactions. Tracks billing for residents with supplies, monitors financial limits, and provides information to Manager of Resident Care for Ministry funding.
- Resolves routine issues independently, and refers complex problems to the Manager or appropriate management staff.
- Provides reception coverage.
- Performs related duties as assigned.
- Knowledge and skills in financial and accounting principles and practices are acquired through a certificate, diploma, or degree in a related field (e.g., accounting, business) plus directly related experience.
- Must have a tuberculosis (TB) test and required immunization(s).
- Knowledge of and ability to comply with policies, procedures, long-term care operations, related legislation and standards (e.g., health information, privacy, long term care), and financial power of attorney.
- Communication and interpersonal skills to respond courteously and professionally to demands and in interactions with other staff, residents, visitors, and families; demonstrate a customer care/service approach; and participate as an effective team member.
- Ability to read and interpret billings, notes, letters, files, receipts, and Ministry standards and guidelines. Ability to complete forms, records, billings, and draft letters to residents' families and government offices.
- Computer skills with ability to use software such as Microsoft Office, an electronic health records system (e.g., Point Click Care) and corporate systems (e.g., accounts payable, purchase order system).
- Must provide an acceptable vulnerable sector police check.
- Ability to support and demonstrate the Region’s values.
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.
We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
- members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
- persons with visible and/or invisible (physical and/or mental) disabilities;
- persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact [email protected], or by calling our Service First Contact Centre at phone number (519) 575-4400.
Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.
Candidates who are asked to obtain a Vulnerable Sector Check (VSC) as part of the due diligence process are required to do so in support of our obligations under the Long-Term Care Act and our commitment to maintaining a safe environment for residents. If police services are unable to process a VSC, candidates will then be asked to provide a Criminal Record & Judicial Matters Check (CRJMC) so that we can complete appropriate due diligence.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).
