Business Development Lead, Dow Honda
Dow Honda —Ottawa, ON
- De 19 $ à 21 $ de l’heure
- Temps plein
- Vente
- Sens de l'organisation
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
Bids & Capture Manager (Land Systems)
KNDS Canada Inc. —Ottawa, ON
- De 100 000 $ à 120 000 $ par an
- Temps plein
- Bilingue
- Vente
- Ingénierie
Postuler rapidement
12 h

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Business Development Manager - Transportation
ShipNorthAmerica Network —Mississauga, ON
Drive outbound sales activity through cold calling, email outreach, networking, and social selling. With a combination of asset-based and network solutions, we…
À partir de 75 000 $ par an
Postuler rapidement
Account Manager/Sales Representative
Document Direction Limited —North York, ON
A valid driver's license and reliable transportation required. Ontario driver's license and access to a vehicle? An understanding of the sales cycle.
De 40 000 $ à 50 000 $ par an
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : business development manager (ottawa, on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de Workopolis.

Business Development Lead, Dow Honda

Dow Honda
Ottawa, ON

Postuler rapidement

Détails du poste

Temps plein

Avantages

Assurance Dentaire
Assurance Vision

Compétences

Vente
Sens de l'organisation
Expérience en concession

Description complète du poste

Dow Honda is looking for a full-time Business Development Lead for our Service Department.

The Business Development Lead (BDL), acting as a liaison, works directly with the Service Department and the Parts Department. The BDL in the dealership contributes by engaging in a leadership-based, critical role in driving customer outreach, in-person and incoming electronic media service bookings, special-order parts tracking, maximizing service opportunities, and customer experience follow-up.

Key Responsibilities:

Customer Outreach & Retention: Proactively oversee and contact established dealership customers for overdue services, previously declined services, and current service promotions.
Appointment Generation: Oversee the progress and completion of appointment request voicemail call backs, text messages via internal CRM, and dealership chat-based platform.
No-Show Appointments: Contact customers who have missed appointments and assist in booking a secondary follow-up appointment.
Serve Campaign Promotion: Contact customers to schedule service appointments for outstanding recalls and warranty extensions.
Special Order Parts (SOP): Monitor all front-line/service counter-generated SOP requests closely to monitor order status and arrival notifications. Promptly contact the customer to schedule a service appointment for installation. Maintain accurate records of all contact methods and timing. Inform the Parts Department immediately of SOP cancellations to minimize delays, and the dealership will absorb shipping costs. Follow up with the Parts Department of ETA on updates on all frontline/service counter backordered parts.
Customer Experience Index (CXI): Contact customers after service to thank them for their business and ensure complete satisfaction with their most recent visit. Report to the Service Manager about any negative feedback or outstanding unresolved issues.

Skills & Qualifications:

Strong communications and interpersonal skills (both written and verbal).
Excellent organizational skills and attention to detail.
Comfortable using CRM, scheduling, and dealership management software.
Customer-first mindset with a sales-driven approach.
Prior experience in an automotive dealership or service environment is an asset.

What We Offer:

Competitive Compensation - We recognize and reward performance.
Comprehensive Health Benefits - Including medical, dental, and vision coverage.
Supportive Work Environment - Join a team that values collaboration and respect.
Career Growth Opportunities - We promote from within and support professional development.
Ongoing Training - Stay sharp with continuous learning and industry certifications.
Team Events & Perks - Enjoy summer BBQs, golf tournaments, holiday parties, and more!

Postuler rapidement

Affinez votre recherche

business development manager emplois - ottawa, on

Business Development Lead, Dow Honda

Bids & Capture Manager (Land Systems)

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : business development manager (ottawa, on)

Related Searches

Dow Honda is looking for a full-time Business Development Lead for our Service Department.

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact