Job Description:
Security Duty Manager, Public Safety & Guest Experience
Seasonal; Part Time
Date Posted: August 1st, 2025
Who we are…
The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.
At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.
The Security Duty Manager is responsible for the on-site supervision and operational management of live events hosted at the PNE. This position plays a critical role in ensuring the safe, efficient, and professional execution of events, while upholding organizational standards for staff performance, guest experience, and incident response.
The Security Duty Managers is expected to exercise sound judgment, demonstrate strong leadership, and proactively address operational issues independently, escalating only when appropriate. This role requires demonstrated experience managing a diverse portfolio of public events, regardless of scale, audience profile, or operational complexity.
Why join our Team?
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Exhilarating and fun-loving culture
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Flexible work environment
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Opportunity for free or discounted tickets to shows, events, sports games, and much more
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Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
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Competitive compensation package
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Opportunity to create lasting memories and friendships!
What will you do this year?
In your role as Security Duty Manager, your primary accountabilities will be to:
Pre-Event:
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Attend and actively participate in pre-event briefings to obtain and understand relevant event details, schedules, security plans, and special considerations.
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Conduct pre-event site walkthroughs with management to identify and address any safety or operational concerns.
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Verify that all assigned staff comply with uniform and deportment standards prior to deployment.
Event Operations:
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Serve as the primary on-site point of contact for operational issues during events.
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Ensure staff adherence to established policies and procedures.
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Monitor staff performance throughout the event and address minor infractions in a timely and professional manner.
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Respond to guest inquiries and concerns promptly and effectively.
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Oversee crowd control measures, access management, and emergency response readiness.
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Collaborate with internal departments (e.g., ticketing, first aid) to resolve emergent issues and ensure smooth event flow.
Incident Management & Reporting:
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Handle routine disciplinary matters independently, including issuing verbal warnings and reassigning staff as needed.
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Escalate significant incidents involving safety, misconduct, or potential legal, financial, or reputational impacts in accordance with escalation protocols.
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Complete thorough, accurate incident documentation and submit all required reports within designated timelines.
Post-Event:
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Lead or participate in post-event debrief sessions to evaluate operational performance and identify areas for improvement.
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Provide constructive feedback regarding staff performance to relevant supervisors and managers.
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Submit comprehensive incident reports, event statics reports, staff performance notes, recommendations to inform future planning and training, and post-event summaries.
What else?
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Minimum 5 years experience in the events industry is required
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Active Advanced Security Training (AST) License is required.
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Proven experience in operational management of diverse public events.
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Demonstrated ability to problem-solve and make independent decisions in dynamic environments.
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Strong leadership skills with the ability to motivate and hold staff accountable.
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Excellent interpersonal and communication skills; comfortable liaising with internal and external stakeholders.
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Ability to maintain composure and professionalism under pressure.
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Familiarity with crowd management principles, basic security operations, and incident escalation procedures.
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Availability to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
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Successful candidates must undergo a Criminal Record Check.
This position is integral for delivering safe and successful events for the PNE and its guests. Duty Managers are expected to exemplify the organizations values, demonstrate accountability, and contribute to continuous improvement initiatives.
Who are you?
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Organized
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Methodical
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Proactive
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Skillful communicator
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Critical thinker
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Committed to striving for excellence
Where and when to APPLY?
Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.
Preference will be given to candidates who submit their resume/cover letter before Monday, March 23rd. We look forward to hearing from you!
Additional Information
The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $29 - $30.90 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.
The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at [email protected].