About Heights Laser Centre
For over 20 years, Heights Laser Centre has been one of Burnaby's leading physician-directed medical aesthetic clinics. We specialize in advanced laser treatments, injectables, body contouring, skin rejuvenation, and physician-grade skincare.
We are looking for an energetic, organized, and customer-focused professional who loves helping people, enjoys sales and social media, and wants to be part of a growing medical aesthetics practice.
If you're passionate about exceptional customer service, skincare, beauty, and creating engaging social media content, we'd love to meet you.
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About the Role
This is much more than a reception position.
You will be the first impression of our clinic and play a key role in creating an exceptional patient experience from the first phone call through every visit.
You'll also help grow the practice by converting patient inquiries into consultations, supporting retail skincare sales, managing our social media presence, and building lasting patient relationships.
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Responsibilities
Patient Experience
- Welcome patients in a warm, professional manner.
- Answer phone calls, emails, text messages, website inquiries, and social media messages.
- Schedule consultations, treatments, recalls, and follow-up appointments.
- Manage provider schedules to maximize productivity.
- Check patients in and out.
- Process payments and retail sales.
- Maintain accurate patient records using our practice management software.
- Assist physicians and treatment providers throughout the day.
- Maintain a beautiful, organized reception and retail area.
Customer Service & Sales
- Respond quickly to new patient inquiries.
- Educate prospective patients about treatments and skincare.
- Help convert inquiries into consultations.
- Recommend physician-grade skincare products.
- Promote monthly promotions and treatment packages.
- Follow up with prospective patients who have not yet booked.
- Contact inactive patients and support recall campaigns.
- Encourage satisfied patients to leave Google reviews.
- Help achieve clinic goals for consultation bookings, retail sales, patient retention, and rebooking.
Social Media & Marketing
- Create engaging content for Instagram, Facebook, TikTok, and other platforms.
- Capture photos and videos within the clinic (with patient consent).
- Coordinate before-and-after photography.
- Schedule and publish social media posts.
- Respond professionally to online comments and messages.
- Assist with promotions, events, and email marketing.
- Work with leadership to grow our online presence and attract new patients.
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Qualifications
Required
- Minimum 2 years of experience in medical aesthetics, cosmetic medicine, plastic surgery, dermatology, dental, hospitality, luxury retail, or another customer-focused environment.
- Outstanding customer service and relationship-building skills.
- Demonstrated sales experience with the confidence to recommend treatments and skincare products.
- Experience managing business social media accounts, particularly Instagram and Facebook.
- Experience using Meta Business Suite to schedule posts, manage messages, and monitor engagement.
- Comfortable capturing high-quality photos and short videos using a smartphone.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- High level of computer proficiency.
- Experience using mSpa or similar clinic software, or the ability to learn quickly.
- Positive, professional attitude with exceptional attention to detail.
- Self-motivated with a genuine "can-do" attitude and the ability to think critically while balancing outstanding patient care with business goals.
Preferred
- Medical aesthetics experience.
- Knowledge of physician-grade skincare.
- Experience creating simple graphics or videos using Canva or similar tools.
- Familiarity with social media analytics and content planning.
- Post-secondary education in business, marketing, communications, healthcare administration, or a related field.
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What We're Looking For
The ideal candidate is someone who:
- Loves working with people.
- Is creative and excited about social media and marketing.
- Wants to contribute ideas that help grow the practice.
- Is passionate about skincare, aesthetics, beauty, and wellness.
- Takes initiative and works well independently.
- Is naturally organized and detail-oriented.
- Thrives in a fast-paced environment.
- Enjoys sales without being pushy.
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What We Offer
- Competitive hourly wage
- Performance bonus opportunities
- Extended health and dental benefits
- Employee discounts on treatments and skincare
- Ongoing education and professional development
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Schedule
- Full-time
- Monday to Friday
- Occasional evenings or Saturdays
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Apply Today
If you're excited about combining exceptional patient care, consultative sales, and creative marketing in a growing physician-led medical aesthetics practice, we'd love to hear from you.
Please submit your resume along with a brief cover letter telling us why you're interested in joining Heights Laser Centre.
Pay: $25.00-$27.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
Application question(s):
- Please describe your experience with business social media? (i.e. Managed a business Instagram or Facebook account; Used Meta Business Suite; Created social media content )
Experience:
- medical aesthetics, dental, hospitality, or luxury retail: 2 years (preferred)
- customer service or sales: 2 years (preferred)
Work Location: In person
