About ChatterHigh
ChatterHigh is a growing ed-tech company on a mission to inspire the future by building confidence and hope in young adults. Our award-winning, research-proven digital platform engages and assesses learners in grades 6-12, connecting them with vital online information and resources through fun, gamified activities.
The Opportunity
At ChatterHigh, we take pride in the relationships we build with educators and school districts to bring impactful career and life resources to middle and high school students. Whether fostering existing customer relationships or reaching out to new contacts, your responsibilities will be grounded in effective, client-focused communication and support.
As a Bilingual School Support Coordinator, you will work closely with our existing School Support Coordinator and report directly to our Director of Operations.
If you thrive in a fast-paced environment, possess an educational background, and are an energetic, tech-savvy individual looking to make an impact, we’d love to meet you!
Key Responsibilities
In this role, you will use your bilingual skills (English and French) to manage day-to-day school support, outreach, and platform onboarding. Responsibilities may include:
- Customer Excellence: Provide world-class support to teachers and students to resolve account issues, answer platform questions and increase engagement.
- Educator Onboarding: Support and inform educators about platform features and initiatives via onboarding calls and email communications.
- Classroom Presentations: Conduct engaging virtual and in-person presentations to onboard students to the ChatterHigh platform.
- District Partnerships: Help build partnerships with school districts and promote customized educational solutions.
- Growth & Outreach: Contribute to user growth KPIs through targeted nurture and outreach communications tailored to specific audiences.
- Lead Generation: Identify new contacts, school boards, and audiences to engage with.
- Data & Project Management: Create and manage contacts in HubSpot (CRM) and track project progress accurately using Asana.
- Content Support: Support translations of various forms of content and help add to and maintain our database of curriculum-aligned documents.
Who You Are
Qualifications & Skills
- Bilingualism: Fully fluent in spoken and written French and English, with the ability to communicate effortlessly in all professional contexts.
- K-12 Education or EdTech Familiarity: Experience working within or alongside the Canadian K-12 education system. You understand how to communicate effectively with school board leads, educators and students.
- A* "Customer Success" mindset*- you genuinely enjoy the outreach and relationship building required for long-term program adoption.
- Confident Communicator: Exceptional public speaking skills, comfortable presenting to both adults and youth, and eager to learn about and discuss technical products.
- Tech-Savvy: Highly proficient with digital tools, comfortable with CRM/Project Management platforms, and eager to leverage AI tools to optimize workflows.
Mindset & Culture Fit
Our lean and high-performing team consists of passionate people dedicated to making a difference. In all of our hires we look for individuals who are:
- Adaptable Problem-Solvers: Ready to tackle unexpected challenges and pivot when necessary.
- Natural Collaborators: True team players who thrive in a supportive, cross-functional environment.
- Highly Organized: Masters of time management who know how to prioritize effectively.
- Enthusiastic & Coachable: Bringing positive energy to the team and welcoming feedback as a tool for growth.
- Results-Driven Owners: Individuals who take full accountability for their tasks from start to finish.
Logistics, Compensation & Benefits
- Location: Fully Remote in Canada (Candidates must have a reliable laptop and a strong internet connection).
- Travel: This role may have travel opportunities with-in Canada for conferences, Professional Development workshops and class presentations.
- Salary Range: $50,000 - $55,000 CAD (determined based on experience and qualifications).
What We Offer:
- Competitive extended health benefits package.
- Eligibility for the company bonus plan.
- Employee Stock Option Program (eligible after 1 year).
- Extra Paid Time Off: Office closure between Christmas and New Year’s, plus additional Flex days.
- A remote-friendly work environment with engaging monthly team events.
Our Hiring Process
As a small company, every new hire plays a vital role in shaping our culture and success. We want to ensure we are the right fit for you, and you are the right fit for us.
While we unfortunately cannot respond to every candidate, we will reach out if we see a potential match. Selected candidates can expect a series of conversations to assess fit, address your questions, and introduce you to our team members.
Don’t tick every single box? Apply anyway! We are looking for the right person, not just a matching resume. Because this role works closely with an established team member, there is plenty of room to shape and divide responsibilities to match your specific strengths and technical skills. If you are passionate about our mission and possess the core bilingual skills, we encourage you to apply.
Equal Opportunity Employer: ChatterHigh is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other status protected by federal, provincial, or local laws.
How to Apply
If you are interested in joining our team, please submit your resume and a cover letter detailing why you are the perfect fit for this role.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Flexible schedule
- Paid time off
- Stock options
- Work from home
Work Location: Remote
